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Single Sign On (SSO)

Time now : 2018-10-22 21:51:06 UTC



trust-ok North America
trust-ok U.S.
trust-ok Canada
trust-ok Europe
trust-ok Germany
trust-ok U.K. & Ireland
trust-ok Spain
trust-ok France
trust-ok Poland
trust-ok Switzerland
trust-ok South America
trust-ok Brazil

Maintenance Calendar
Maintenance Information

trust-ok Available Service - Sage ID NA Region

U.S.,
( 2018-03-01 21:00:00 UTC  >> 2018-03-01 21:35:00 UTC )

March 1, 2018 - 21:00 GMT
From 21:00 GMT SageID (North America) North America and Canada customers would have experienced timeouts on SageID for the following products:
Sage One NA
Sage Drive
Sage Web Sync Services
Sage 300 Online
Sage Construction Anywhere
Sage Communities
Sage Customer Management
Sage ERP X3
Sage 50 Managed Payroll
Sage User Management
Sage 100 Direct Deposit
Sage 300 Direct Deposit
Normal service authentication is being restored to customers at this point.
We apologise for any inconvenience caused at this time.

trust-ok Available Service - Intermittent sign-in issues for some products

Brazil, Canada, Switzerland, Poland, U.S., U.K. & Ireland, Germany, France, Spain,
( 2018-08-21 11:00:00 UTC  >> 2018-08-21 11:11:00 UTC )

Tuesday August 21st, 2018 - 11:00 UTC
11:00 UTC - We are aware of intermittent issues for signing in to a subset of products and are working on a fix.
11:11 UTC - This has now been resolved. We apologise for any inconvenience.

trust-ok Available Service - Sage ID EU Region

Poland, U.K. & Ireland, Germany, France, Spain,
( 2018-01-26 23:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

January 26, 2018 - 11:00 GMT
From 11:00 GMT SageID (EU) experienced service degradation which could cause login timeouts for some customers accessing Sage products and services.
Update : 12:45 GMT - We are continuing to investigate this issue with our service providers and will provide further updates on this page.
Update : 13:30 GMT - Since 12:45 GMT SageID has been processing customer logins, however, this could be intermittent for some Sage products and services.
Update : 14:00 GMT - SageID is now processing customer logins as normal. However, we are continuing to monitor the service.
Update : 15:00 GMT - SageID continues to process customer logins as normal. We apologise for any inconvenience caused to our customers during this issue.

trust-ok Available Service - Sage ID European Region

U.S.,
(  UTC  >>  UTC )

[date , time] GMT : From [time] GMT SageID (Europe) Customers in the Europe region may be experiencing timeouts when attempting authenticate into Sage products:
Sage Business Cloud Accounting and Payroll (Across EU region)
Sage Sign-On (MySage)
Sage Enterprise Management
[Sage ERP Partner Portal]
Sage Online
Sage Drive EU
Sage Murano ERP Online Services
Sage Base de connaissance
Sage 200 Standard Online
Pensions Data Exchange
Boutique Partenaire Sage
Sage 200 Online
Sage Online Payslips
Espace client Sage Experts-Comptables
Sage LinkUp Experts
Sage BMS Online Services
Sage Payments
Sage Flux Bancaires
Sage Bank Feed Service
Centrum Wiedzy
Sage Online Access
Sage Website
Sage eBOK
Sage Direct Déclaration
Sage Club
Sage Impact
Sage APIM Platform
Sage Customer Voice
Sage Data Manager Extra
Sage Payments Admin
Sage Communities
Sage eFacture
Auto Update Publishing Production
Sage Soluciones Conectadas
Sage Notificaciones
Extranet Clients Sage
Sage ID Template Portal
Sage PSP
Sage Services

We apologise for any inconvenience caused.
Further updates will follow shortly.

trust-ok Available Service - Sage ID NA Region

U.S.,
(  UTC  >>  UTC )

[date , time] GMT
From [time] GMT SageID (North America) North America and Canada customers will experience timeouts when attempting authenticate using SageID for the following products:
Sage Business Cloud Accounting and Payroll (Across NA region)
Sage Sign-On (MySage)
Sage Enterprise Management
Sage Drive
Sage Web Sync Services
Sage 300 Online
Sage Construction Anywhere
Sage Communities
Sage Customer Management
Sage ERP X3
Sage 50 Managed Payroll
Sage User Management
Sage 100 Direct Deposit
Sage 300 Direct Deposit

We apologise for any inconvenience caused.
Further updates will follow shortly.

trust-ok Available Service - Login issues with Captcha

Brazil, Canada, Switzerland, Poland, U.S., U.K. & Ireland, Germany, France, Spain,
( 2018-08-02 20:30:00 UTC  >> 2018-08-02 21:30:00 UTC )

9.30PM UTC - The issue with Captcha has been resolved and the SageID service has returned to normal. We apologise for any inconvenience this may have caused.
8,30PM UTC - We are investigating an issue with registrations, logins, and password resets where customers are unable to complete these actions due to failed Captcha responses. This issue affects all Safari and Internet Explorer users globally, including desktop cloud connected products.

planned-maintenance Planned Maintenance - Maintenance Notification - SageID Authentication

Switzerland, Poland, U.K. & Ireland, Germany, France, Spain,
( 2018-07-06 23:00:00 UTC  >> 2018-07-07 02:00:00 UTC )

As an advisory notice to our customers, we will be performing essential maintenance to our SageID authentication service. This is the service that provides login access to your Sage online products. The actual work will take place between the hours of 10:00 UTC and 01:00 UTC on the 6th - 7th July. We do not expect any downtime for our customers during this time.

Services using SageID authentication:

Sage Business Cloud Accounting and Payroll (Across EU region)
Sage Sign-On (MySage)
Sage Enterprise Management
Sage ERP Partner Portal
Sage Online
Sage Drive
Sage Murano ERP Online Services
Sage Base de connaissance
Sage 200 Standard Online
Pensions Data Exchange
Boutique Partenaire Sage
Sage 200 Online
Sage Online Payslips
Espace client Sage Experts-Comptables
Sage LinkUp Experts
Sage BMS Online Services
Sage Payments
Sage Flux Bancaires
Sage Bank Feed Service
Centrum Wiedzy
Sage Online Access
Sage Website
Sage eBOK
Sage Direct Déclaration
Sage Club
Sage Impact
Sage APIM Platform
Sage Customer Voice
Sage Data Manager Extra
Sage Payments Admin
Sage Communities
Sage eFacture
Auto Update Publishing Production
Sage Soluciones Conectadas
Sage Notificaciones
Extranet Clients Sage
Sage ID Template Portal
Sage Services
In North America
Sage Web Sync Services
Sage Customer Management
Sage Construction Anywhere
Sage User Management
Sage 300 Online
Sage Communities
Sage 100 Direct Deposit
Global eCommerce
Sage 50 Managed Payroll