Sage Snowdrop KCS HRP

trust-ok Europe
trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Some Customers Unable to Access the Service

U.K. & Ireland,
( 2017-09-18 09:30:00 UTC  >> 2017-09-18 09:51:00 UTC )

A subset of customers have received an error stating that the application is unable to access their database. For those customers, the service is unavailable. We are investigating the issue to identify the root cause and mitigate.

10:51 BST - The service is now available to all customers. If you see any further issues, please do not hesitate to contact our Customer Services team.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-01-15 20:00:00 UTC  >> 2018-01-15 23:30:00 UTC )

We will be applying an update to your ASP environment to implement a security enhancement to HR Self Service. This enhancement introduces key security questions when using the password reset and forgotten password functionality.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)