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Sage Snowdrop KCS HRP




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trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Partial Degradation

U.K. & Ireland,
( 2018-03-12 10:00:00 UTC  >>  UTC )

Customers unable to export files for Bureau.

We have deployed hotfix to mitigate this issue.

trust-ok Available Service - Some Customers Unable to Access the Service

U.K. & Ireland,
( 2017-09-18 09:30:00 UTC  >> 2017-09-18 09:51:00 UTC )

A subset of customers have received an error stating that the application is unable to access their database. For those customers, the service is unavailable. We are investigating the issue to identify the root cause and mitigate.

10:51 BST - The service is now available to all customers. If you see any further issues, please do not hesitate to contact our Customer Services team.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-06-01 18:30:00 UTC  >> 2018-06-01 21:51:00 UTC )

We will be applying the latest software update to your ASP environment as part of our maintenance plan. Your applications will be unavailable for an estimated period of 6 hours.





Date:   Friday 1st June 2018



Time:   17:30 to 23:30



 



Please could we ask all users to make sure they are logged out of the system during this time.



If you have any queries, then please do not hesitate to contact the Helpdesk:



 



Email:              [email protected]



Helpdesk:        0845 245 6400 (Option 2)



Kind regards,



HRP Customer Services Team

Sage

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-05-03 19:00:00 UTC  >> 2018-05-03 21:30:00 UTC )

We will be applying an important security patch to your ASP environment and your applications will be unavailable for an estimated period of 8 hours.
Date: Thursday 3rd May to Friday 4th May 2018
Time: 19:00 to 03:00 UTC

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-03-08 17:30:00 UTC  >> 2018-03-08 22:00:00 UTC )

We will be applying an update to your ASP environment to version 272.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

trust-ok Available Service - Planned maintenance

U.K. & Ireland,
( 2018-05-09 16:30:00 UTC  >> 2018-05-09 20:38:00 UTC )

In an ongoing effort to keep our systems secure we are applying an update to our hosted environment. This requires downtime for an estimated period of 6.5 hours.

Date: Wednesday 9th May 2018
Time: 17:30 to 00:00

Please could we ask all users to make sure they are logged out of the system during this time.
If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-03-12 19:00:00 UTC  >> 2018-03-12 20:18:00 UTC )

We will be applying a hotfix to your ASP environment to mitigate that customers unable to export files for Bureau.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2) during 8:30am to 6pm.

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-04-12 18:30:00 UTC  >> 2018-04-12 23:00:00 UTC )

We will be applying an update to your ASP environment to version 275.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-03-14 17:30:00 UTC  >> 2018-03-14 22:00:00 UTC )

We will be applying an update to your ASP environment to version 273.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-01-15 20:00:00 UTC  >> 2018-01-15 23:30:00 UTC )

We will be applying an update to your ASP environment to implement a security enhancement to HR Self Service. This enhancement introduces key security questions when using the password reset and forgotten password functionality.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-02-15 17:30:00 UTC  >> 2018-02-15 21:00:00 UTC )

We will be applying an update to your ASP environment to version 271.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-05-22 18:30:00 UTC  >> 2018-05-23 00:30:00 UTC )

We will be applying the latest software update to your ASP environment as part of our monthly maintenance plan. Your applications will be unavailable for an estimated period of 6 hours.

 

Date:   Tuesday 22nd May 2018

Time:   17:30 to 23:30

 

Please could we ask all users to make sure they are logged out of the system during this time.

If you have any queries, then please do not hesitate to contact the Helpdesk:

 

Email:              [email protected]

Helpdesk:        0845 245 6400 (Option 2)

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-03-29 17:30:00 UTC  >> 2018-03-29 22:00:00 UTC )

We will be applying an update to your ASP environment to version 274.

If you have any queries, then please do not hesitate to contact the Helpdesk:

Email: [email protected]
Helpdesk: 0845 245 6400 (Option 2)