Sage Pension Data Exchange

trust-ok Europe
trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Sage Pension Data Exchange

U.K. & Ireland,
( 2017-08-09 11:00:00 UTC  >> 2017-08-10 16:30:00 UTC )

Issue with PDX submissions
Resolved 17:45 (UTC) We can confirm that all of our pension providers and are processing submissions as normal via Sage Pension Data Exchange.

Update 10:00am (UTC) 10th August, all new submissions sent to our pension providers are being processed as normal today, any delayed submissions will be processed as soon as possible.

From 11:00am (UTC) 9th August, we have been aware that acknowledgments for pension submissions have not been returning from one of our pension providers. We are working with them to resolve the issue. We can confirm that all other parts of the PDX service are performing as normal. We apologise for any inconvenience that this may have caused you.

trust-ok Available Service - Intermittent issues with data upload from Sage 50

U.K. & Ireland,
( 2017-12-13 12:30:00 UTC  >> 2017-12-13 18:00:00 UTC )

12:30 UTC - We are investigating issues where Sage 50 customers are unable to upload data to the PDX service. We will update with further details as they become available.

16:00 UTC - We have identified the root cause, and carried out the remedial actions. The service is operating as expected.

trust-ok Available Service - Some Sage 50 customers receiving Spooling error

U.K. & Ireland,
( 2017-12-21 13:30:00 UTC  >> 2017-12-21 15:25:00 UTC )

14:42 GMT - We are investigating an issue with some customers reporting a Spooling error with the Sage 50 integration and Pension Data Exchange. We will update this page with updates as we get them.

15:25 GMT - The root cause has been identified and the issue mitigated. All pending data updates have been successfully processed. If you have any further issues, please contact Customer Services.

planned-maintenance Planned Maintenance - Improving Customer Experience

U.K. & Ireland,
( 2017-11-23 19:00:00 UTC  >> 2017-11-24 00:01:00 UTC )

Our Pension Data Exchange service will be unavailable due to essential maintenance designed to improve our customers experience, we expect the service to be available from around midnight.