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Sage Pension Data Exchange




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trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Sage Pension Data Exchange

U.K. & Ireland,
( 2017-08-09 11:00:00 UTC  >> 2017-08-10 16:30:00 UTC )

Issue with PDX submissions
Resolved 17:45 (UTC) We can confirm that all of our pension providers and are processing submissions as normal via Sage Pension Data Exchange.

Update 10:00am (UTC) 10th August, all new submissions sent to our pension providers are being processed as normal today, any delayed submissions will be processed as soon as possible.

From 11:00am (UTC) 9th August, we have been aware that acknowledgments for pension submissions have not been returning from one of our pension providers. We are working with them to resolve the issue. We can confirm that all other parts of the PDX service are performing as normal. We apologise for any inconvenience that this may have caused you.

trust-ok Available Service - Intermittent issues with data upload from Sage 50

U.K. & Ireland,
( 2017-12-13 12:30:00 UTC  >> 2017-12-13 18:00:00 UTC )

12:30 UTC - We are investigating issues where Sage 50 customers are unable to upload data to the PDX service. We will update with further details as they become available.

16:00 UTC - We have identified the root cause, and carried out the remedial actions. The service is operating as expected.

trust-ok Available Service - Sage 50 Payroll - Intermittent Issue in Send Pension Data

U.K. & Ireland,
( 2018-03-15 16:00:00 UTC  >> 2018-04-06 12:00:00 UTC )

A help article has been published outlining the steps for the workaround. If you need any further support please contact Customer Service Helpdesk.

19/03/2018 17:00 UTC - We are continuing to investigate the issue where some customers are receiving an error message when sending data
A help article has been published outlining the steps for the workaround. If you need any further support please contact Customer Service Helpdesk.


19/03/2018 11:00 UTC - We are continuing to investigate the issue where some customers are receiving an error message when sending data, please contact Customer Service Helpdesk for more details.

15/03/2018 16:00 UTC We have been made aware of an issue where some customers are receiving an error message when sending data. The error message states ‘Provider account not associated with this pdx account’
This issue is being investigated and there are alternative steps available, please contact Customer Service Helpdesk for more details.

trust-ok Available Service - Some Sage 50 customers receiving Spooling error

U.K. & Ireland,
( 2017-12-21 13:30:00 UTC  >> 2017-12-21 15:25:00 UTC )

14:42 GMT - We are investigating an issue with some customers reporting a Spooling error with the Sage 50 integration and Pension Data Exchange. We will update this page with updates as we get them.

15:25 GMT - The root cause has been identified and the issue mitigated. All pending data updates have been successfully processed. If you have any further issues, please contact Customer Services.

trust-ok Available Service - Sage Pension Data Exchange Login Problems

U.K. & Ireland,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team.

14:30 UTC All services are functioning normally. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

14:00 GMT - SageID (EU) is now processing customer logins as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

13:00 UTC We are continuing to investigate this issue and work with our service providers.

11:00 UTC SageID (EU) is experiencing service degradation and could cause login timeouts for some customers. We apologize for any inconvenience caused.

trust-ok Available Service - Available service

U.K. & Ireland,
( 2018-09-01 10:00:00 UTC  >> 2018-09-03 15:55:00 UTC )

Incident resolved - 16:55

On the back of Nest maintenance over the weekend, the Pension Data Exchange service is currently offline while we test the changes applied.
We will aim to have this service back up as soon as possible and apologise for any inconvenience caused.

https://www.nestpensions.org.uk/schemeweb/NestWeb/public/helpcentre/contents/upcoming-changes-to-our-service.html

trust-ok Available Service - PDX Management Centre unavailable

U.K. & Ireland,
( 2018-05-15 14:06:00 UTC  >> 2018-05-16 08:58:00 UTC )

1500 GMT - We are currently investigating and issue Sage 50 Payroll PDX Management centre - our customers may receive an message stating 'Sorry, there's been a problem...'. We will update this page within the next 90 minutes, or as events warrant.

1630 GMT - We are currently performing essential maintenance on our Pension Data Exchange Service.

trust-ok Available Service - PDX Service unavailable

U.K. & Ireland,
( 2018-07-17 13:00:00 UTC  >> 2018-07-17 15:56:00 UTC )

1400 GMT - We are investigating an issue with the Pension Data Exchange (PDX) service.
1700 GMT - The service is now operating as expected. We apologise for any inconvenience this may have caused you.

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.K. & Ireland,
( 2018-02-05 20:00:00 UTC  >> 2018-02-05 21:59:00 UTC )

Our Pension Data Exchange service will be unavailable whilst we perform essential maintenance.

planned-maintenance Planned Maintenance - Improving Customer Experience

U.K. & Ireland,
( 2017-11-23 19:00:00 UTC  >> 2017-11-24 00:01:00 UTC )

Our Pension Data Exchange service will be unavailable due to essential maintenance designed to improve our customers experience, we expect the service to be available from around midnight.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 02:00 UTC. Customers may not be able to access products for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - People's Pension submission downtime

U.K. & Ireland,
( 2018-09-14 17:00:00 UTC  >> 2018-09-17 07:00:00 UTC )

The People's Pension is performing maintenance to their Online Service this weekend.

This means if your pension provider is the People's Pension you'll not be able to submit pension data between 6pm Friday 14 September and 8am Monday 17 September.