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Sage Payments UKI




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trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

planned-maintenance Planned Maintenance - Bank Holiday

U.K. & Ireland, U.K. & Ireland,
( 2017-08-28 00:30:00 UTC  >> 2017-08-28 23:30:00 UTC )

Thank you for using Sage Payments.

We would like to remind you that we do not process payments on bank holidays.

Any payments scheduled for Monday 28th August will be released the next day. If your employees or suppliers require payment before this date please schedule them for Friday 25h August.

Best wishes,
The Sage Payments Team

trust-ok Available Service - Payments processing delays (3rd Party provider issue)

U.K. & Ireland,
( 2018-03-02 01:00:00 UTC  >> 2018-03-02 14:30:00 UTC )

01:00 UTC Our service has detected delays in processing of payments. We are working with our 3rd party provider to investigate the cause and resolve this issue.

14:30 UTC All services are functioning normally. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

trust-ok Available Service - Payments processing delays (3rd Party provider issue)


( 2018-03-15 08:00:00 UTC  >> 2018-03-15 13:00:00 UTC )

13:00 UTC All payments queried by customers this morning have now been made and are reconciled back into SIPS.
We are aware of some payments being delayed and we are working with our 3rd party banking partner to resolve this as soon as possible.

trust-ok Available Service - Sage Payments UKI Login Problems

U.K. & Ireland,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team.

14:30 UTC All services are functioning normally. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

14:00 UTC SageID is now processing customer logins as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.


13:00 UTC We are continuing to investigate this issue and work with our service providers.

11:00 UTC SageID (EU) is experiencing service degradation and could cause login timeouts for some customers. We apologize for any inconvenience caused.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 02:00 UTC. Customers may not be able to access products for a few minutes during this time. We apologise for any inconvenience caused.