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Sage Online Payslips




trust-ok Europe
trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Sage Online Payslips Login Problem

U.K. & Ireland,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team.

14:30 UTC All services are functioning normally. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

14:00 UTC SageID is now processing customer logins as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

13:00 UTC We are continuing to investigate this issue and work with our service providers.

11:00 UTC SageID (EU) is experiencing service degradation and could cause login timeouts for some customers. We apologize for any inconvenience caused.

trust-ok Available Service - Partial Degradation

U.K. & Ireland,
( 2018-03-27 16:30:00 UTC  >> 2018-03-28 10:00:00 UTC )

We are investigating an issue with Sage Online Payslips where a small subset of users are unable to login to Payslips portal.

This incident is now resolved after the fix implemented last night which has permanently resolved all the issues.

trust-ok Available Service - Partial Degradation

U.K. & Ireland,
( 2018-04-27 10:40:00 UTC  >> 2018-04-27 13:40:00 UTC )

13:40 GMT - Service performance back to normal. Issue resolved.

10:40 GMT - We are aware of slower than usual performance of the service. We are working on a solution to return the performance to the expected levels.

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-01-25 20:00:00 UTC  >> 2018-01-25 22:00:00 UTC )

We are currently performing maintenance on the Sage Online Payslip and Timesheets platform.

The service will be unavailable to all of our customers during this time.

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2018-03-19 20:00:00 UTC  >> 2018-03-19 23:00:00 UTC )

The payslips service is currently updating to allow us to deploy an extension to the service which will allow you to also upload your employees p60’s into the online service with no downtime. Your employees will be able to access, view and download their P60’s much like they do with their payslips.

planned-maintenance Planned Maintenance - Planned Maintenance

U.K. & Ireland,
( 2017-09-19 20:00:00 UTC  >> 2017-09-19 22:00:00 UTC )

The service will be unavailable to all customers, inline with the direct email communications from Sage.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 02:00 UTC. Customers may not be able to access products for a few minutes during this time. We apologise for any inconvenience caused.