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Sage One

Time now : 2018-01-22 16:02:09 UTC

degraded-service North America
degraded-service U.S.
trust-ok Canada
degraded-service Europe
degraded-service U.K. & Ireland
trust-ok Germany
trust-ok Spain
trust-ok France
trust-ok Switzerland
trust-ok Portugal
trust-ok South America
trust-ok Brazil

degraded-service Partial Degradation Service - Bank Feeds Issue  - North America, Europe,
We are aware of an issue with our bank feeds provider which is currently being investigated.
Maintenance Calendar
Maintenance Information
There is no planned maintenance scheduled for today

trust-ok Available Service - Sage One invoice submission errors

Brazil,
( 2017-09-14 12:20:00 UTC  >> 2017-09-14 13:01:00 UTC )

We are continuing investigating an issue with Sage One Brazil customers being unable to submit invoices.

A patch has been put in place. The team is continuing to test a permanent fix.

trust-ok Available Service - Sage One Slow response Times

Brazil,
( 2017-09-22 11:15:00 UTC  >> 2017-09-22 11:56:00 UTC )

11.15 UTC 09/22/2017 We are investigating an issue with Sage One Brazil where customer are receiving slow response times.

11.56 UTC 09/22/2017 Site performance has been restored.

trust-ok Available Service - Sage One Brazil Slow Response Times

Brazil,
( 2017-09-28 19:34:00 UTC  >> 2017-09-28 20:02:00 UTC )

19.43 UTC 09/28/2107 - We are investigating an issue with Sage One Brazil where customer are receiving slow response times.

20:02 UTC 09/28/2107 - Normal service restored.

trust-ok Available Service - Sage One Brazil Errors in Invoice Operations

Brazil,
( 2017-10-20 17:55:00 UTC  >> 2017-10-21 01:30:00 UTC )

17:55 UTC 10/20/2017 - We are investigating an issue with Sage One Brazil where customer are receiving errors in invoice operations.
01:30 UTC 10/21/2017 - Service restored to a stable state.

planned-maintenance Planned Maintenance - Sage One BR planned maintenance

Brazil,
( 2017-12-19 23:59:00 UTC  >> 2017-12-20 03:00:00 UTC )

Sage One BR will be unavailable from Midnight to 03AM UTC for system maintenance

trust-ok Available Service - Sage One Accounting CA - Issue creating service or stock items

Canada,
( 2017-11-01 06:00:00 UTC  >> 2017-11-02 17:02:00 UTC )

We were investigating an issue with Sage One Accounting CA where some customers were unable to create stock or service items. This issue has now been resolved.

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-12-01 23:00:00 UTC  >> 2017-12-02 01:00:00 UTC )

Sage One EU will be unavailable from 11PM to 01AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-10-02 21:00:00 UTC  >> 2017-10-02 23:00:00 UTC )

Sage One EU was unavailable from 9PM to 11PM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-12-12 22:00:00 UTC  >> 2017-12-13 01:00:00 UTC )

Sage One EU will be unavailable from 10PM to 01AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-11-13 22:00:00 UTC  >> 2017-11-14 01:00:00 UTC )

Sage One EU will be unavailable from 10PM to 01AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-10-17 21:00:00 UTC  >> 2017-10-17 23:00:00 UTC )

Sage One EU will be unavailable from 9PM to 11PM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
(  UTC  >>  UTC )

Sage One EU will be unavailable from 10PM to 01AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-09-19 21:00:00 UTC  >> 2017-09-19 23:00:00 UTC )

Sage One EU was unavailable from 9PM to 11PM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-10-23 21:00:00 UTC  >> 2017-10-23 23:00:00 UTC )

Sage One EU was unavailable from 9PM to 11PM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-11-27 22:00:00 UTC  >> 2017-11-28 01:00:00 UTC )

Sage One EU will be unavailable from 10PM to 01AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One EU planned maintenance

Germany, France, Spain,
( 2017-10-31 22:00:00 UTC  >> 2017-11-01 01:00:00 UTC )

Sage One EU will be unavailable from 10PM to 01AM UTC for system maintenance

trust-ok Available Service - Sage Invoicing mobile application errors

U.S., U.K. & Ireland,
( 2017-09-07 01:10:00 UTC  >> 2017-09-07 14:15:00 UTC )

Some customers of the Sage Invoicing mobile app may experience a "A problem occured" error message when attempting to perform certain actions.

To resolve this issue please install the latest version of the application for your platform

Apple
https://itunes.apple.com/us/app/sage-expenses-invoices/id1079349866?mt=8

Android
https://play.google.com/store/apps/details?id=com.sageone.raven

trust-ok Available Service - Sage One NA Applications Unavailable due to network connectivity issues

Canada, U.S.,
( 2017-10-18 20:59:00 UTC  >> 2017-10-18 21:30:00 UTC )

18/10/2017 20:59:00 UTC We are investigating an issue with Sage One NA where the web applications for Sage One NA are not loading for customers. This issue appears to be due to a network outage in one of the AWS regions.

18/10/2017 21:18:00 UTC - Services are available and stable. Continuing to monitor actively.

18/10/2017 21:30:00 UTC - Services are stable.

trust-ok Available Service - Sage One US & CA Bankfeeds connection issues

Canada, U.S.,
( 2017-10-24 18:00:00 UTC  >> 2017-10-24 21:47:00 UTC )

24/10/2017 18:00:00 UTC We are currently investigating an issue with our Bankfeeds integration for Sage One US and CA.
24/10/2017 21:47:00 UTC Issue with Bankfeeds integration for Sage One US and CA is resolved.

trust-ok Available Service - Sage One US & CA Reporting Issue

Canada, U.S.,
( 2017-11-02 18:35:00 UTC  >> 2017-11-02 19:34:00 UTC )

02/11/2017 18:35:00 UTC - We are currently investigating an issue with our Reporting for Sage One US and CA.
02/11/2017 19:34:00 UTC - Reporting Issues have been Resolved successfully.

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-11-01 06:00:00 UTC  >> 2017-11-01 09:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-12-02 05:00:00 UTC  >> 2017-12-02 07:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance.

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-10-03 06:00:00 UTC  >> 2017-10-03 09:00:00 UTC )

Sage One NA unavailable from 6AM to 9AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-12-13 06:00:00 UTC  >> 2017-12-13 09:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance.

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-11-14 07:00:00 UTC  >> 2017-11-14 10:00:00 UTC )

Sage One NA will be unavailable from 7AM to 10AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-11-16 06:00:00 UTC  >> 2017-11-16 09:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance.

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-10-18 06:00:00 UTC  >> 2017-10-18 09:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-09-20 06:00:00 UTC  >> 2017-09-20 09:00:00 UTC )

Sage One NA unavailable from 6AM to 9AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-10-24 06:00:00 UTC  >> 2017-10-24 09:00:00 UTC )

Sage One NA will be unavailable from 6AM to 9AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One NA planned maintenance

Canada, U.S.,
( 2017-12-27 05:00:00 UTC  >> 2017-12-27 07:00:00 UTC )

Sage One NA will be unavailable from 5AM to 7AM UTC for system maintenance.

trust-ok Available Service - Sage One Portugal Unavailable

Portugal ,
( 2017-10-04 15:44:00 UTC  >> 2017-10-04 15:51:00 UTC )

The Sage One Portugal application was unavailable for several minutes and customers would have seen slow performance and a screen recommending to try the connection again.

This is now resolved.

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-11-01 23:00:00 UTC  >> 2017-11-02 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-10-03 22:00:00 UTC  >> 2017-10-03 02:00:00 UTC )

Sage One UK unavailable from 10PM to 2AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-11-07 23:00:00 UTC  >> 2017-11-08 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-12-09 00:05:00 UTC  >> 2017-12-09 04:00:00 UTC )

Sage One UK will be unavailable from 00:05PM to 4AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-12-14 23:00:00 UTC  >> 2017-12-15 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2018-01-13 23:00:00 UTC  >> 2018-01-14 02:41:00 UTC )

Sage One UK will be unavailable from 11PM to 5AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-11-14 23:00:00 UTC  >> 2017-11-15 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-11-17 23:00:00 UTC  >> 2017-11-18 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-10-18 22:00:00 UTC  >> 2017-10-18 02:00:00 UTC )

Sage One UK unavailable from 10PM to 2AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-09-20 22:00:00 UTC  >> 2017-09-21 02:00:00 UTC )

Sage One UK unavailable from 10PM to 2AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-10-24 22:00:00 UTC  >> 2017-10-25 02:00:00 UTC )

Sage One UK unavailable from 10PM to 2AM UTC for system maintenance

planned-maintenance Planned Maintenance - Sage One UK planned maintenance

U.K. & Ireland, U.K. & Ireland,
( 2017-11-28 23:00:00 UTC  >> 2017-11-29 03:00:00 UTC )

Sage One UK will be unavailable from 11PM to 3AM UTC for system maintenance

trust-ok Available Service - Sage One Payroll HMRC Gateway Submissions Issue

U.K. & Ireland,
( 2018-01-04 10:40:00 UTC  >> 2018-01-05 00:55:00 UTC )

The HMRC Gateway was experiencing issues with submissions. They have now resolved their issue.

trust-ok Available Service - Sage One Payroll HMRC Gateway Submissions Issue

U.K. & Ireland,
( 2017-11-02 10:00:00 UTC  >> 2017-11-02 11:31:00 UTC )

The HMRC Gateway was experiencing issues with RTI submissions. This issue is now resolved.

trust-ok Available Service - Sage One UKI Accounting Invoice Style Issues

U.K. & Ireland,
( 2017-10-04 09:30:00 UTC  >> 2017-10-04 10:30:00 UTC )

Some customers of the Sage One UKI Accounting application saw style issues on their invoice previews. This issue has now been resolved and all invoices are displaying correctly.

trust-ok Available Service - Sage One UKI Degraded Performance

U.K. & Ireland,
( 2018-01-09 11:30:00 UTC  >>  UTC )

16/01/2018 - The VAT Return functionality has been returned to service and is now open for use. We do apologise for the limited service we have provided over the last few days and any inconvenience this may have caused.

trust-ok Available Service - Delay in transactions from HSBC

U.K. & Ireland,
( 2017-09-22 17:00:00 UTC  >> 2017-09-27 09:27:00 UTC )

22/09/2017 17:00 BST - We are aware of an issue with between our bank feeds provider and HSBC. They are working on resolving the issue. All other bank feeds are working as expected, and the Sage One services are fully operational.

trust-ok Available Service - Bank Feed integration Issue

U.K. & Ireland,
( 2017-11-16 10:50:00 UTC  >> 2017-11-16 12:40:00 UTC )

16/11/2017 10:30 GMT - We are currently investigating an issue with our Bankfeeds integration for Sage One UKI
16/11/2017 12:40 GMT - This Bankfeeds integration for Sage One UKI issue has been resolved