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Sage Murano Online




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Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Forced restart of all customer machines

Spain,
( 2018-01-04 03:30:00 UTC  >> 2018-01-05 20:00:00 UTC )

20180105 20:00 UTC: Our cloud provider have completed all reboots, all customers are able to login successfully, no further disruption is expected. Thank you for your patience. Please contact customer services if you experience any further issues.

20180104 03:30 UTC: Due to the recently announced Intel vulnerability, our cloud partners have chosen to exercise their right to restart all machines with minimal notice. There will be a minimum of 25 minutes disruption and in some cases, the length of disruption may be longer. We are actively working to reduce the length of the disruption for all customers. This disruption can impact customers at any point between 4th - 11th January 2018, with the majority being impacted within 24 hours

trust-ok Available Service - Performance and availability issues

Spain,
( 2018-09-04 14:52:00 UTC  >> 2018-09-05 01:53:00 UTC )

[RESOLVED] This issue has now been mitigated by our cloud hosting provider and normal service has been resumed for this product.

We are currently investigating performance and feature availability due to issues at our cloud hosting provider. At this time performance may be degraded and some features may be unavailable or queued for completion when the problems are resolved at the cloud provider.

We apologise for any inconvenience and will update this site as the situation evolves.

trust-ok Available Service - Incident - Cloud Provider

Spain,
( 2018-06-19 19:00:00 UTC  >> 2018-06-20 02:01:00 UTC )

We are aware that customers are currently unable to access their service and we’re are working with our hosting partner to resolve the issue as quickly as possible. Further updates will be posted here as we get them.

trust-ok Available Service - Login Unavailable

Spain,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team
14:15 UTC - Login functionality has been restored, however you may experience a delay whilst logging in. You can log back into the Murano service.
11.10 UTC - We are investigating an issue with the login service to Sage Murano Online. We apologise for any inconvenience this may cause.

planned-maintenance Planned Maintenance - 5th May 2018 01:00 to 02:00 UTC SageID Authentication

Spain,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 01:00 UTC. Customers may not be able to access Sage 200c / Murano Online for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - Essential Maintenance

Spain,
( 2018-10-07 00:30:00 UTC  >> 2018-10-07 00:40:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 10-minute window between 00:30 am and 00:40 am. Customers may not be able to access for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - 12th May 18:00 - 01:00 UTC - Essential Maintenance

Spain,
( 2018-05-12 18:00:00 UTC  >> 2018-05-13 01:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service, but would advise customers to avoid using the product at this time, just in case. We apologise for any inconvenience caused.