Sage Handi Soft Online AU




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Maintenance Calendar
Maintenance Information

planned-maintenance Planned Maintenance - Sage Handisoft Online System Maintenance


( 2019-06-21 22:00:00 UTC  >> 2019-06-22 02:00:00 UTC )

Sage Handisoft Online will be unavailable for system maintenance from 8 AM until 12 Noon UTC+10

Sage apologises for any inconvenience that this interruption may cause

planned-maintenance Planned Maintenance - Sage Handisoft Online - Versions Update


( 2019-06-29 00:01:00 UTC  >> 2019-06-29 02:00:00 UTC )

Sage Handisoft Online will be unavailable between 10 AM Until 12 Noon 29/06/2019 for a version update

HandiTax 2019 Version 1.01 release notes
• Individual Income Tax Return (IITR) updated
• 'Error in Tax return calculations Invalid child number error' resolved where related ref spouse details exist.
• Item D1 label A 'Work-related car expenses' calculation updated to resolve validation rule IITR.730001.
• Activity Statement Lodgment Report (ASLRPT) Process function updated to create activity statements for clients with a form name 'Consolidated Activity Statements'.
• Activity Statement List request details resolved to populate name and type details.
• Depreciation worksheet preview resolved to populate the correct consideration amount.
• Latest ATO SBR Specification for Individual Income Tax Return (IITR) 2019 Package V1.1 applied.
• Country code list updated.
• F1 Help updated.

Sage apologises for any inconvenience that this interruption may cause

planned-maintenance Planned Maintenance - Sage Handisoft Online Version Update 2019 V1.02


( 2019-07-13 22:00:00 UTC  >> 2019-07-14 06:00:00 UTC )

Sage Handisoft Online will be unavailable whilst we upgrade the system to version 2019 V1.02 from 8 AM to 4 PM UTC +10

This update will added SBR IITR Pre-fill Report 2019 functionality.

Sage apologises for any inconvenience that this interruption may cause.

planned-maintenance Planned Maintenance - Sage Handisoft Online Version Update


( 2019-07-24 12:30:00 UTC  >> 2019-07-22 13:30:00 UTC )

Sage Handisoft Online will be unavailable from 10:30 PM until 11:30 PM UTC+10 to upgrade the software to Version 2019 V1.03

Sage apologises for any inconvenience that this interruption may cause.

Please contact the help desk should you experience any difficulties following this update.

planned-maintenance Planned Maintenance - Sage Handisoft Online System Updates


( 2019-08-03 23:00:00 UTC  >> 2019-08-04 03:30:00 UTC )

Sage Handisoft Online will be unavailable for a system updates from 9 AM until 1:30 PM Sunday 4/8/2018 UTC +10

The updates include changes to the Handisoft Product and system bug fixes for an improved customer experience.

Sage apologises for any inconvenience that this interruption to service may cause.

Should you experience any difficulties follow this maintenance period please contact the help desk.

trust-ok Available Service - Sage Handisoft Online


( 2019-08-14 23:28:00 UTC  >> 2019-08-15 23:56:00 UTC )

Sage Handisoft Online Customers maybe experiencing errors when logging onto the service.

We are currently investigating the issue and your patience during this period is appreciated.
Sage apologises for the inconvenience caused by this interruption

planned-maintenance Planned Maintenance - Sage Handisoft Online System Maintenance


( 2019-08-24 22:00:00 UTC  >> 2019-08-25 01:00:00 UTC )

Sage Handisoft Online will be unavailable for System Maintenance between 8 AM and 11 AM UTC +10 25/08/2019

Sage wishes to apologise for any inconvenience that this maintenance may cause

Please contact Customer Service should you experience any difficulties following this maintenance period

trust-ok Available Service - Sage Handisoft Online - Service Available

Australia,
( 2019-06-12 23:27:00 UTC  >> 2019-06-13 04:02:00 UTC )

Sage Handisoft Online is now available

Sage appreciates your patience and apologises for the inconvenience that this interruption to may have caused.

Should you experience any difficulties please contact the Service Desk.
Update 1 PM We have identified the cause of the issue and are working with the Vendor to rectify the problem.
Update 11:30 AM UTC +10 Sage are working with our Vendors with the highest priority to restore the service.
Update 09:30 AM UTC +10 We are investigating the issue and will endeavour to restore the service as soon as possible.

trust-ok Available Service - Sage Handisoft Online Application Errors

Australia,
( 2019-06-16 22:30:00 UTC  >> 2019-06-17 00:01:00 UTC )

Customer were experiencing Sage Handisoft Online Application Errors when launching the product this morning, Monday 17/06/2019 UTC +10
We have now rectified the issue, if you have any further difficulties please contact the help desk
Sage apologises for any inconvenience that this issue may have caused.