Sage Gestão Contábil

trust-ok South America
trust-ok Brazil

Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - eSocial Service issue

( 2018-01-09 10:00:00 UTC  >> 2018-01-11 10:40:00 UTC )

10:30 UTC 11/01/2017: A hotfix was applied last night to solve the issue and the service is working as expected. We apologise for any inconvenience this may caused.

13:00 UTC 10/01/2017 : We are currently testing a hotfix to resolve this issue. We will deliver this to our live environment once testing has completed. We apologise for any inconvenience this may be causing.

10:00 UTC 09/01/2017 : An issue is under investigation regarding the "Serviço de comunicação com eSocial" service, a new feature of SGC Net (Brazil). The service is not handling certain errors correctly. This issue, in some cases, could make the service stop processing remains tenants in the queue, for some customers. Other functions of SGC Net are working properly. We are urgently working on a hotfix to address this issue. We apologise for any inconvenience this may cause.

planned-maintenance Planned Maintenance - Windows Patching

Brazil, U.S.,
( 2017-12-17 01:00:00 UTC  >> 2017-12-17 09:00:00 UTC )

Algar, our Data Center provider in Brasil, is going to apply Windows updates to SGC database servers ALGSAGEBRDBS06 and ALGSAGEBRDBS07.