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Sage Encore

Time now : 2018-06-21 15:47:54 UTC



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Maintenance Calendar
Maintenance Information
There is no planned maintenance scheduled for today

planned-maintenance Planned Maintenance - Encore Deployment

U.S.,
( 2018-01-25 03:00:00 UTC  >> 2018-01-25 06:00:00 UTC )

On 1/24/18 at 10:00PM ET, Encore 14.0.0 will be updated with the latest service pack in the following environments:
• All Sage Production Instances
• BPO Clients
• All production licensees
• Sales & Training Environment
• Support1 and Support2 Environments

The deployment is expected to complete by 1/25/18 at 1:00AM ET

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2018-02-08 03:00:00 UTC  >> 2018-02-08 06:00:00 UTC )

Sage Encore instances will be unavailable for a period of 10 Minutes between the hours of 3:00AM to 6:00AM (UTC) for a Planned Code Release

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2018-03-01 03:00:00 UTC  >> 2018-03-01 07:00:00 UTC )

Sage Encore instances will be unavailable for a period of 10 Minutes between the hours of 3:00AM to 7:00AM (UTC) for a Planned Code Release

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2018-04-12 03:00:00 UTC  >> 2018-04-12 06:00:00 UTC )

Sage Encore will be unavailable for a period of 15 Minutes between the hours of 11:00 PM to 2:00 AM (ET) for a Planned Code Release.

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2018-05-04 02:00:00 UTC  >> 2018-05-04 06:00:00 UTC )

Sage Encore instances will be unavailable for a period of 10 Minutes on 5/3/2018 between the hours of 10:00 PM ET (2:00 AM UTC) and 5/4/2018 2:00 AM ET (6:00 AM UTC) - for a Planned Code Release

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2017-10-05 03:00:00 UTC  >> 2017-10-05 06:30:00 UTC )

Sage Encore will be unavailable for a period of 15 Minutes between the hours of 3:00AM to 6:30AM (UTC) for a Planned Code Release

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2018-06-14 03:00:00 UTC  >> 2018-06-14 08:00:00 UTC )

Sage Encore will be unavailable during code release between the hours of 11:00 PM to 4:00 AM (ET) for a Planned Code Release.

planned-maintenance Planned Maintenance - Encore Deployment

U.S.,
( 2018-06-21 03:00:00 UTC  >> 2018-06-21 05:00:00 UTC )

Sage Encore will be unavailable during code release between the hours of 11:00 PM to 1:00 AM (ET) for a Planned Code Release.

planned-maintenance Planned Maintenance - Encore Deployment

U.S.,
( 2017-12-13 03:00:00 UTC  >> 2017-12-14 07:00:00 UTC )

This planned maintenance is to update the Encore service with the latest version

planned-maintenance Planned Maintenance - Scheduled Code Release

U.S.,
( 2017-09-21 03:00:00 UTC  >> 2017-09-21 06:30:00 UTC )

Sage Encore will be unavailable for a period of 15 Minutes between the hours of 3:00AM to 6:30AM (UTC) for a Planned Code Release.

planned-maintenance Planned Maintenance - “Tax Return Service” will be down


( 2018-01-09 03:00:00 UTC  >> 2018-01-09 05:00:00 UTC )

The “Tax Return Service” will be down for 15 min during the maintenance being performed between 0300 and 0500 UTC.

planned-maintenance Planned Maintenance - Emergency Maintnance tonight at 7:00 PM ET - 8:00 PM ET

U.S.,
( 2018-01-13 00:01:00 UTC  >> 2018-01-13 01:00:00 UTC )

There will be up to 30 minutes of downtime tonight between 7:00 PM and 8:00 PM ET while some bug fixes are deployed.

planned-maintenance Planned Maintenance - Emergency Maintenance

U.S.,
( 2017-10-05 14:00:00 UTC  >> 2017-10-05 02:45:00 UTC )

Due to a loss of HCM Functionality associated with the recent 10/05/17 Encore Code Release, Maintenance is proactively being performed on the SPR Encore Product to restore full product functionality.

trust-ok Available Service - Sage Encore Online - Sage Managed Payroll

U.S.,
( 2018-03-02 15:30:00 UTC  >> 2018-03-02 17:40:00 UTC )

02 March 2018 - 15:30 UTC: The incident management team is investigating an issue with Sage 50/100 Managed Payroll Services where users experienced errors during login.

02 March 2018 - 17:40 UTC: Resolved.




trust-ok Available Service - January 11th 2018 - 6:15pm UTC - Sage Managed Payroll - Customers attempting to import payroll ledgers are receiving authentication errors

U.S.,
( 2018-01-11 20:00:00 UTC  >> 2018-01-12 18:30:00 UTC )

1/12/18 - 18:27 UTC: The Service disruption has now been resolved and all customers are able to login successfully. Thank you for your patience.

1/12/18 - 04:15 UTC: The Service disruption has been identified as an issue with a security vendor. A fix is pending implementation to repair the problem. Thank you for your patience.

1/11/18 - 08:00 UTC: We are currently investigating a Service Disruption when attempting managed payroll syncs. We apologize for any inconvenience.

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2018-03-03 04:00:00 UTC  >> 2018-03-04 08:00:00 UTC )

This weekend Sage is conducting our regular maintenance to the application environment, while providing you with prior notification.

Sage Encore could be unavailable for a period of 4 hours between 3/2/18 11:00 pm to 3/3/18 3:00 am (EST) as well as on 3/3/18 11:00 pm to 3/4/18 3:00 am (EST)

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2018-04-21 03:00:00 UTC  >> 2018-04-22 10:00:00 UTC )

This weekend Sage is conducting our regular maintenance to the application environment, while providing you with prior notification.

Sage Encore could be unavailable for a period of 4 hours between 4/20/18 11:00 pm to 4/21/18 6:00 am (EST) as well as on 4/21/18 11:00 pm to 4/22/18 6:00 am (EST)

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2018-05-18 03:00:00 UTC  >> 2018-05-20 10:00:00 UTC )

This weekend Sage is conducting our regular maintenance to the application environment, while providing you with prior notification.

Sage Encore could be unavailable for a period of 4 hours between 5/18/18 11:00 pm to 5/19/18 6:00 am (EST) as well as on 5/19/18 11:00 pm to 5/2018 6:00 am (EST)

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2017-10-14 03:00:00 UTC  >> 2017-10-14 06:00:00 UTC )

To continuously innovate Sage Encore, Sage conducts regular maintenance to the application, while providing you with prior notification.

Sage Encore will be unavailable for a period of 20 Minutes between the hours of 3:00AM to 6:00AM (UTC).

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2017-11-18 01:00:00 UTC  >> 2017-11-18 01:30:00 UTC )

To continuously innovate Sage Encore, Sage conducts regular maintenance to the application, while providing you with prior notification.

Sage Encore will be unavailable for a period of 30 Minutes between the hours of 1:00AM to 1:30am (EST).

planned-maintenance Planned Maintenance - Sage Encore will be undergoing planned maintenance on January 19th at 11:00PM ET.

U.S.,
( 2018-01-20 04:00:00 UTC  >> 2018-01-20 08:00:00 UTC )

To continuously innovate Sage Encore, Sage conducts regular maintenance to the application, while providing you with prior notification.

Sage Encore will be unavailable for a period of 4 hours between the hours of 11:00 pm to 3:00 am (EST).

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.S.,
( 2017-10-21 03:00:00 UTC  >> 2017-10-21 06:00:00 UTC )

To continuously innovate Sage Encore, Sage conducts regular maintenance to the application, while providing you with prior notification.

Sage Encore will be unavailable for a period of 15 Minutes between the hours of 3:00AM to 6:00AM (UTC).