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Sage Drive




degraded-service Europe
degraded-service U.K. & Ireland
degraded-service Spain
degraded-service Germany
trust-ok North America
trust-ok U.S.
trust-ok Canada

degraded-service Partial Degradation Service - Sage 50 Accounts and Sage Drive  - Europe,
You may be prompted for your sage ID credentials when opening your software this morning, please visit sage.co.uk/help, browse to the help and centre and search for article 42822, that’s article 42822.

http://ask.sage.co.uk/scripts/ask.cfg/php.exe/enduser/std_adp.php?p_faqid=42822
Maintenance Calendar
Maintenance Information

trust-ok Available Service - Logging in issue with SageID - Captcha error

Canada, U.S., U.K. & Ireland, Germany, Spain,
( 2018-08-02 20:30:00 UTC  >> 2018-08-02 21:30:00 UTC )

9.30PM UTC - The issue with Captcha has been resolved and the SageID service has returned to normal. We apologise for any inconvenience this may have caused.
8,30PM UTC - We are investigating an issue with registrations, logins, and password resets where customers are unable to complete these actions due to failed Captcha responses. This issue affects all Safari and Internet Explorer users globally, including desktop cloud connected products.

planned-maintenance Planned Maintenance - Sage Drive - Scheduled Maintenance - EU Region

U.K. & Ireland, Germany, Spain,
( 2018-05-17 22:00:00 UTC  >> 2018-05-18 01:00:00 UTC )

Maintenance Notification - 22:00UTC on Thursday 17th May to 01:00UTC on Friday 18th May. 


To continue offering a highly available and secure service for you, our customer, we will be performing essential maintenance to our Sage Drive service. This maintenance will deliver security enhancements to our underlying compute platform. 


The actual work will take place between the hours of 22:00UTC on Thursday 17th May and 01:00UTC on Friday 18th May. During this time the Sage Drive EU service will be offline, and users of Sage 50 are advised to close the application. We apologise for any inconvenience this may cause.

trust-ok Available Service - Intermittent Login Problems to Sage ID for Sage Drive North American customers

Canada, U.S.,
( 2018-03-01 21:00:00 UTC  >> 2018-03-01 21:35:00 UTC )

9pm - 9.35pm UTC - North American Sage Drive customers may have experienced intermitted Sage ID login issues. This issue is now resolved. We apologise for any inconvenience this may have caused.

trust-ok Available Service - SageDrive Login problems.

U.K. & Ireland, Germany, Spain,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

January 26, 2018 - 11:00 UTC
From 11:00 UTC We’re investigating an issue with logging in to the SageDrive service. We apologise for the inconvenience this may cause

January 26, 2018 - 11:55pm UTC
We are continuing to investigate this issue and work with our service providers. We apologise for the inconvenience this may cause.

January 26, 2018 - 13:30 UTC
We are seeing intermittent success in logins; however, we are continuing to investigate this issue and work with our service providers for full resolution. We apologise for the inconvenience this may cause.


January 26, 2018 - 14:00 UTC
SageID is now processing customer logins as normal. However, we are continuing to monitor the service. We apologise for any inconvenience this may have caused.

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team.