Sage CRM Cloud




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trust-ok Europe

Maintenance Calendar
Maintenance Information
There is no planned maintenance for today.

planned-maintenance Planned Maintenance - Incident


( 2018-05-10 05:00:00 UTC  >> 2018-05-10 06:00:00 UTC )

Sage CRM Cloud experienced an issue with maintenance and the system was unavailable from 04:50 to 05:50

planned-maintenance Planned Maintenance - Incident


( 2018-05-15 12:30:00 UTC  >> 2018-05-15 13:00:00 UTC )

Sage CRM Cloud is experiencing an issue with user sessions been closed with a time out error message.

planned-maintenance Planned Maintenance - Sage CRM Cloud Server Maintenance NA


( 2017-12-07 09:00:00 UTC  >> 2017-12-07 11:00:00 UTC )

Hi All,

Please be aware that we will be performing a security update to our NA Servers for Sage CRM Cloud in our North America Data center,

We dont expect any issues, if you notice any please contact your local support teams,

Thanks,

LSM

planned-maintenance Planned Maintenance - Sage CRM Cloud Server Maintenance EU


( 2017-12-08 09:00:00 UTC  >> 2017-12-08 11:00:00 UTC )

Hi All,

Please be aware that we will be performing a security update to our EU Servers for Sage CRM Cloud in our European Data center,

We dont expect any issues, if you notice any please contact your local support teams,

Thanks,

LSM

planned-maintenance Planned Maintenance - Sage CRM Cloud Server Maintenance EU & NA


( 2017-12-10 12:00:00 UTC  >> 2017-12-10 13:00:00 UTC )

Hi All,

Please be aware that we will be performing general maintenance to our servers in the NA & EU data centres,

We don't expect any issues or downtime, if you notice any issues or experience downtime please contact your local support teams,

Thanks,

LSM

planned-maintenance Planned Maintenance - CRM Servers Planned maintenance


( 2018-03-18 06:00:00 UTC  >> 2018-03-18 10:00:00 UTC )

We are performing quarterly patching maintenance on our dedicated CRM servers. This is a 4 hour change window, which includes a 5 minute downtime window within those 4 hours. In case of any issue, please contact nearest support center.

planned-maintenance Planned Maintenance - Sage CRM Cloud Server Maintenance NA


( 2017-12-20 06:00:00 UTC  >> 2017-12-20 08:30:00 UTC )

Hi All,

Please be aware that we will be performing a security update to our NA Servers for Sage CRM Cloud in our North America Data center,
We dont expect any issues, if you notice any please contact your local support teams,

Thanks,
LSM

planned-maintenance Planned Maintenance - OS patching


( 2018-05-09 14:00:00 UTC  >> 2018-05-09 16:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-05-10 04:30:00 UTC  >> 2018-05-10 07:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-05-26 09:00:00 UTC  >> 2018-05-26 11:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-05-29 09:00:00 UTC  >> 2018-05-29 10:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-06-02 09:00:00 UTC  >> 2018-06-02 11:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-07-05 08:00:00 UTC  >> 2018-07-05 09:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - FireWall update


( 2018-07-14 09:00:00 UTC  >> 2018-07-14 11:00:00 UTC )

We are performing standard FireWall maintenance on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - TestDrive: OS patching


( 2018-07-25 09:00:00 UTC  >> 2018-07-25 10:00:00 UTC )

TestDrive: We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - CRM Cloud OS patching


( 2018-08-03 06:00:00 UTC  >> 2018-08-03 09:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - CRM Cloud OS patching


( 2018-08-04 09:00:00 UTC  >> 2018-08-04 11:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - CRM Cloud OS patching


( 2018-08-14 10:00:00 UTC  >> 2018-08-08 00:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - OS patching


( 2018-08-25 10:00:00 UTC  >> 2018-08-25 11:00:00 UTC )

We are performing an emergency maintenance patching on the system. Servers will need to be rebooted. Service should not be affected.

planned-maintenance Planned Maintenance - CRM Cloud OS patching


( 2018-09-29 10:00:00 UTC  >> 2018-09-29 11:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - CRM Cloud ESX update to 6.0


( 2018-09-29 09:00:00 UTC  >> 2018-09-29 15:00:00 UTC )

We are performing standard maintenance ESX hypervisior update to 6.0. This is a zero downtime change. If you experience any issues please contact your Support center.

planned-maintenance Planned Maintenance - CRM Cloud OS patching


( 2018-10-06 09:00:00 UTC  >> 2018-10-06 11:00:00 UTC )

We are performing standard maintenance quarterly patching on the system. This is a zero downtime change. If you experience any issues please contact your Support centre.

planned-maintenance Planned Maintenance - Q2 Patching Sage CRM EU Cloud servers


( 2018-03-22 08:00:00 UTC  >> 2018-03-22 16:00:00 UTC )


We are performing quarterly patching maintenance of our Cloud CRM servers on 2018-03-22 08:15:34 AM. to 2018-03-23 11:00:34 AM This is a 0 down time change. In case of any issue, please contact nearest support center.

planned-maintenance Planned Maintenance - Standard maintenance on high availability EU Load balancers


( 2017-12-23 06:45:00 UTC  >> 2017-12-23 00:00:00 UTC )

Please note we are performing standard maintenance on our high availability load balancers which includes no down time.
In case of any issue please contact nearest support center.

Thanks
LSM

planned-maintenance Planned Maintenance - Sage CRM Cloud Server Maintenance EU


( 2018-01-25 16:15:00 UTC  >> 2018-01-25 05:00:00 UTC )

Hi All,

Please be aware that we will be performing general server maintenance, we expect zero downtime to our product and customers

We dont expect any issues, if you notice any please contact your local support teams,

Thanks,

LSM

planned-maintenance Planned Maintenance - UK Cloud CRM Maintenance Storage upgrade


( 2018-02-25 05:30:00 UTC  >> 2018-02-25 08:30:00 UTC )

Please note we are performing a maintenance activity on our infrastructure which includes 1 hour of down time between 2018-02-25 05:30:00 AM to 2018-02-25 07:30:00 AM UTC. We are performing a storage upgrade to a newer, higher spec enterprise storage array in order to continue to provide the best possible service, and to ensure your business critical data is best protected. CRM will be unavailable for 1 hour during the 2 hour upgrade window. In case of any issue, please contact your nearest support center.

planned-maintenance Planned Maintenance - F5 Load Balancer Reboot


( 2017-10-28 06:00:00 UTC  >> 2017-10-28 07:00:00 UTC )

Dear Customer,
Our Loadbalancer in the US datacentre will be rebooted during 6:00AM on the 28th of October, this process will take 1 hour, there should be no disruption to your work as our loadbalancer's are highly available.

Any issues please contact your local support team

Thanks,

LSM

planned-maintenance Planned Maintenance - NA Cloud CRM Infrastructure Maintenance


( 2018-02-05 01:00:00 UTC  >> 2018-02-05 02:00:00 UTC )

Please note we are performing a maintenance activity on our infrastructure which includes no down time. Still in case of any issue, please contact your nearest support center.

planned-maintenance Planned Maintenance - Q2 Patching Sage CRM Cloud servers


( 2018-03-13 10:00:00 UTC  >> 2018-03-13 16:02:00 UTC )

We are performing quarterly patching maintenance of our Cloud CRM servers on 2018-03-13 10:00:34 AM. to 2018-03-14 04:00:34 PM This is a 0 down time change. In case of any issue, please contact nearest support center.

planned-maintenance Planned Maintenance - Sage CRM Cloud server Maintenance for NA


( 2017-12-15 07:29:00 UTC  >> 2017-12-15 08:30:00 UTC )

Hi All,

Please be aware that we will be performing a security update to our NA Servers for Sage CRM Cloud in our North America Data center,

We dont expect any issues, if you notice any please contact your local support teams,

Thanks,

LSM