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Sage BMS Online Services




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trust-ok U.K. & Ireland
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Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.K. & Ireland, France, Spain,
( 2018-03-02 22:00:00 UTC  >> 2018-03-03 02:00:00 UTC )

Scheduled maintenance is taking place between 22:00 and 02:00 UTC, during this time there may be intermittent connectivity issues to the service.

planned-maintenance Planned Maintenance - Scheduled Maintenance

U.K. & Ireland, France, Spain,
( 2017-10-20 19:00:00 UTC  >> 2017-10-21 00:30:00 UTC )

Scheduled maintenance is taking place between 7PM and 12AM UTC, during this time there may be intermittent connectivity issues to the service.

trust-ok Available Service - Performance and availability issues

U.K. & Ireland, France, Spain,
( 2018-09-04 14:48:00 UTC  >> 2018-09-05 01:53:00 UTC )

[RESOLVED] This issue has now been mitigated by our cloud hosting provider and normal service has been resumed for this product.

We are currently investigating performance and feature availability due to issues at our cloud hosting provider. At this time performance may be degraded and some features may be unavailable or queued for completion when the problems are resolved at the cloud provider.

We apologise for any inconvenience and will update this site as the situation evolves.

trust-ok Available Service - Intermittent Connectivity Issues

U.K. & Ireland,
( 2017-10-05 10:00:00 UTC  >> 2017-10-05 15:05:00 UTC )

We are currently investigating intermittent connectivity issues to the Sage BMS Online Services Portal.

Further updates will be provided at 14:30pm UTC

trust-ok Available Service - Performace Degradation

U.K. & Ireland, France, Spain,
( 2018-06-15 11:00:00 UTC  >> 2018-06-15 13:37:00 UTC )

We are investigating reports of slow performance which may be affecting multiple customers. We have begun to work with our cloud hosting partner to establish the cause of this degradation and will provide further updates as information becomes available. We apologise for any inconvenience.


RESOLVED: Performance has returned to normal. This was the result of transient performance degradation at our cloud provider. We will continue to work together to establish root cause, but don’t expect further issues.

trust-ok Available Service - Partial Degradation Service

U.K. & Ireland, France, Spain,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team
14:10 UTC - Customer logins are now being processed as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.
13.10 UTC - We are continuing to investigate this issue and work with our service providers. We apologize for the inconvenience this may cause.
11.10 UTC - We are investigating an issue with the login service to Sage 200c Standard. We apologise for any inconvenience this may cause.

planned-maintenance Planned Maintenance - 5th May 2018 01:00 to 02:00 UTC SageID Authentication

U.K. & Ireland, France, Spain,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 02:00 UTC. Customers may not be able to access Sage BMS Online Services for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - Update to Sage BMS Online Services

U.K. & Ireland, France, Spain,
( 2018-08-10 20:00:00 UTC  >> 2018-08-10 23:30:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service.

planned-maintenance Planned Maintenance - 12th May 18:00 - 01:00 UTC - Essential Maintenance

U.K. & Ireland, France, Spain,
( 2018-05-12 18:00:00 UTC  >> 2018-05-13 01:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service, but would advise customers to avoid using the product at this time, just in case. We apologise for any inconvenience caused.