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Sage 200c Standard




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Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Performance and availability issues

U.K. & Ireland,
( 2018-09-04 14:46:00 UTC  >> 2018-09-05 01:52:00 UTC )

[RESOLVED] This issue has now been mitigated by our cloud hosting provider and normal service has been resumed for this product.

We are currently investigating performance and feature availability due to issues at our cloud hosting provider. At this time performance may be degraded and some features may be unavailable or queued for completion when the problems are resolved at the cloud provider.

We apologise for any inconvenience and will update this site as the situation evolves.

trust-ok Available Service - Intermittent Connectivity Issues


( 2017-10-05 10:00:00 UTC  >> 2017-10-05 14:53:00 UTC )

05/10/2017 12:30 UTC - We are currently investigating intermittent connectivity issues to the Sage BMS Online Services Portal. Further updates will be provided at 14:30pm UTC

05/10/2017 14:20 UTC - This issue has now been resolved. If you have any further issues, please contact our Customer Services team.

trust-ok Available Service - Performance Degradation

U.K. & Ireland,
( 2018-06-15 11:00:00 UTC  >> 2018-06-15 13:36:00 UTC )

We are investigating reports of slow performance which may be affecting multiple customers. We have begun to work with our cloud hosting partner to establish the cause of this degradation and will provide further updates as information becomes available. We apologise for any inconvenience.


RESOLVED: Performance has returned to normal. This was the result of transient performance degradation at our cloud provider. We will continue to work together to establish root cause, but don’t expect further issues.

trust-ok Available Service - Mitigation applied

U.K. & Ireland,
( 2018-10-15 10:30:00 UTC  >> 2018-10-15 14:37:00 UTC )

We believe earlier issues with Sage 200c Standard and Sage 100cloud have been mitigated. Some users may have been unable to login, or experienced disconnections, affecting customers in the UK and France. We are continuing to monitor the situation and working to find the root cause.

trust-ok Available Service - Performance Degradation When Logging In

U.K. & Ireland,
( 2017-09-21 10:10:00 UTC  >> 2017-09-21 12:28:00 UTC )

21/09/2017 10:10 UTC - Some customers have reported slow service performance whilst logging in to Sage 200c (Sage 200 Standard). We are investigating and have escalated to our third party hosting provider.

21/09/2017 12:28 UTC - This issue has now been resolved. If you have any further issues, please contact our Customer Services team.

trust-ok Available Service - Login Unavailable

U.K. & Ireland,
( 2018-01-26 11:10:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - The service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team
14:10 UTC - Customer logins are now being processed as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.
13.10 UTC - We are continuing to investigate this issue and work with our service providers. We apologize for the inconvenience this may cause.
11.10 UTC - We are investigating an issue with the login service to Sage Online. We apologise for any inconvenience this may cause.

planned-maintenance Planned Maintenance - 5th May 2018 2:00 to 03:00 BST SageID Authentication

U.K. & Ireland,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 02:00 and 03:00 BST. Customers may not be able to access Sage 200c Standard for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - Essential Maintenance

U.K. & Ireland,
( 2018-10-05 21:00:00 UTC  >> 2018-10-06 01:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service, but would advise customers to avoid using the product at this time, just in case. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - Scheduled product version release

U.K. & Ireland,
( 2018-09-07 21:00:00 UTC  >> 2018-09-07 23:00:00 UTC )

We are releasing an updated version of the product. New features are announced in the client.

planned-maintenance Planned Maintenance - New version release

U.K. & Ireland,
( 2018-04-20 21:00:00 UTC  >> 2018-04-20 23:00:00 UTC )

We are happy to release a new version of Sage 200c Standard, which contains a number of new features. For all the details, see the What's New page when you launch the updated version.

planned-maintenance Planned Maintenance - Scheduled Product Release

U.K. & Ireland,
( 2017-09-22 21:00:00 UTC  >> 2017-09-23 01:00:00 UTC )

We will be upgrading to a new version of the product with no interruption to service. Following this maintenance, the following new features will be available:

Check budgets

- If you use purchase authorisation, you can check that purchase orders you are about to authorise will not exceed the budgets set on your nominal accounts.

- If you enable Check budgets when authorising purchase orders, Sage 200c will check your nominal account budgets each time you authorise a purchase order. A warning is displayed when you try to authorise the order if the value of any item on the purchase order will exceed the nominal budget linked to that item, or any item on the purchase order contains a blank or invalid nominal account code.

Original budget values

- When you enter your nominal account budgets, or import budgets, you can now set an Original Budget figure. This is useful if you want to keep a record of the initial budget amount so that you can compare it against any changes to the budget.

planned-maintenance Planned Maintenance - 12th May 18:00 - 01:00 UTC - Essential Maintenance

U.K. & Ireland,
( 2018-05-12 18:00:00 UTC  >> 2018-05-13 01:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service, but would advise customers to avoid using the product at this time, just in case. We apologise for any inconvenience caused.