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Sage 100cloud




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trust-ok France
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Maintenance Calendar
Maintenance Information
There is no maintenance planned for today.

trust-ok Available Service - Forced restart of all customer machines

France,
( 2018-01-04 03:30:00 UTC  >> 2018-01-05 13:00:00 UTC )

20180105 13:00 UTC: Our cloud provider have completed all reboots, all customers are able to login successfully, no further disruption is expected. Thank you for your patience. Please contact customer services if you experience any further issues.

20180104 03:30 UTC: Due to the recently announced Intel vulnerability, our cloud partners have chosen to exercise their right to restart all machines with minimal notice. There will be a minimum of 25 minutes disruption and in some cases, the length of disruption may be longer. We are actively working to reduce the length of the disruption for all customers. This disruption can impact customers at any point between 4th - 11th January 2018, with the majority being impacted within 24 hours

trust-ok Available Service - Performance and availability issues

France,
( 2018-09-04 14:48:00 UTC  >> 2018-09-05 01:49:00 UTC )

[RESOLVED] This issue has now been mitigated by our cloud hosting provider and normal service has been resumed for this product.

We are currently investigating performance and feature availability due to issues at our cloud hosting provider. At this time performance may be degraded and some features may be unavailable or queued for completion when the problems are resolved at the cloud provider.

We apologise for any inconvenience and will update this site as the situation evolves.

trust-ok Available Service - Difficultés de connexion

France,
( 2019-05-13 09:13:00 UTC  >> 2019-05-13 10:02:00 UTC )

Certains utilisateurs peuvent rencontrer des difficultés pour se connecter et reçoivent un message d'erreur indiquant: "La base de données '" sur le serveur' 'n'est pas disponible actuellement. "
Nous étudions ce problème et mettrons à jour ce message dès que nous aurons plus d'informations.

trust-ok Available Service - Mitigation applied

France,
( 2018-10-15 10:30:00 UTC  >> 2018-10-15 14:38:00 UTC )

We believe earlier issues with Sage 200c Standard and Sage 100cloud have been mitigated. Some users may have been unable to login, or experienced disconnections, affecting customers in the UK and France. We are continuing to monitor the situation and working to find the root cause.

trust-ok Available Service - Intermittent login issues

France,
( 2019-07-23 10:48:00 UTC  >> 2019-07-23 11:27:00 UTC )

We are currently investigating intermittent issues when logging in to the Sage Online portal.

More information will follow.

trust-ok Available Service - Sage100cloud Login Disruption

France,
( 2019-05-02 08:27:00 UTC  >> 2019-05-04 02:27:00 UTC )

UPDATE: On Saturday, 4th May 2019 @ 01:00 UTC, we will be performing necessary maintenance on the Sage ID sign-on service. This maintenance will require 60 minutes of downtime to some products. We will keep this page updated.

We are investigating a disruption to the Sage ID service at 08:27 UTC. Customers may have experienced problems logging into services. At 08:37 UTC we failed over and normal service has resumed. If you experience any further issues logging in, please contact the Customer Services team.

trust-ok Available Service - Login Unavailable

France,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team
14:10 UTC - Customer logins are now being processed as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.
13.10 UTC - We are continuing to investigate this issue and work with our service providers. We apologize for the inconvenience this may cause.
11.10 UTC - We are investigating an issue with the login service to Sage Online. We apologise for any inconvenience this may cause.

planned-maintenance Planned Maintenance - SageID Authentication

France,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 02:00 and 03:00 CET. Customers may not be able to access Sage 100/30 Online for a few minutes during this time. We apologise for any inconvenience caused.

planned-maintenance Planned Maintenance - Mise à jour de Sage BMS Online Services version 2019.00.000

France,
( 2018-10-27 14:00:00 UTC  >> 2018-10-27 18:00:00 UTC )

Une mise à jour de la plateforme d’administration Sage BMS Online Service est planifiée. Vous risquez de rencontrer des difficultés à vous connecter.
Nous vous prions de nous excuser pour ces perturbations et sachez que nous mettons tout en œuvre pour rétablir le service au plus vite.

planned-maintenance Planned Maintenance - Mise à jour de l’infrastructure

France,
( 2018-10-29 19:00:00 UTC  >> 2018-10-29 23:00:00 UTC )

Une mise à jour de l’infrastructure de Sage 100Cloud est planifiée. Vous risquez de rencontrer des difficultés à vous connecter.
Nous vous prions de nous excuser pour ces perturbations et sachez que nous mettons tout en œuvre pour rétablir le service au plus vite.

planned-maintenance Planned Maintenance - Scheduled Maintenance

France,
( 2017-12-15 21:00:00 UTC  >> 2017-12-16 02:00:00 UTC )

Sage Online devient Sage 100c Online.
Solution plus intuitive, votre nouveau site offre une plus large palette fonctionnelle et ergonomique.
De nouveaux outils de communications intégrés faciliteront l’échange d’informations avec le fil d’actualités et Sage Customer Voice.

trust-ok Available Service - Login Disruption

U.S., France,
( 2019-07-03 09:13:00 UTC  >> 2019-07-03 10:26:00 UTC )

UPDATE: This has now been fixed and all services have been returned to operation. We apologise for any inconvenience this may have caused. We will continue to monitor closely.

We are investigating a disruption to the Sage ID service this morning. Customers may experience problems logging into services. We will update when we have further information.

planned-maintenance Planned Maintenance - 12th May 18:00 - 01:00 UTC - Essential Maintenance

France,
( 2018-05-12 18:00:00 UTC  >> 2018-05-13 01:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. We do not expect any disruption to service, but would advise customers to avoid using the product at this time, just in case. We apologise for any inconvenience caused.