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Sage Business Cloud Financials

Time now : 2018-07-19 20:50:32 UTC



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trust-ok North America

Maintenance Calendar
Maintenance Information

We have no maintenance planned for today.

trust-ok Available Service - Sage Live service disruption - SalesForce platform issue


( 2017-07-22 05:44:00 UTC  >> 2017-07-22 08:16:00 UTC )

On the 22nd July 2017, between the times of 05.44 UTC & 08.16 UTC, the SalesForce platform suffered a service disruption that affected customers logging into their Sage Live product. This impacted all customers who were hosted on the EU11 instance. Sage is working with SalesForce to understand the root cause and to mitigate any repeat of this issue. We apologise for any inconvenience this may have caused.

trust-ok Available Service - Financials service disruption - SalesForce platform issue


( 2018-05-07 14:27:00 UTC  >> 2018-05-07 14:53:00 UTC )

Update:
The issue with the Service Disruption is now resolved, customers can log back into their Financials Application.

Issue:
The SalesForce platform is currently experiencing a service disruption on EU 11, currently EU11 is in accessible to all Financials customers who reside on that Instance (150)

We shall update with more information once we have it.

Thank you.

trust-ok Available Service - Sage Business Cloud Financials Service Disruption - Sales force platform issue


( 2018-05-26 11:01:00 UTC  >> 2018-05-26 11:55:00 UTC )

@12:55 UTC+1:

The Issue with Sales force NA3 is now resolved, customers can now log back into their org without issue

--------------------


There is currently a Service Disruption on Salesforce Instance NA3, customers on this instance are currently unable to log into their org.

trust-ok Available Service - Sage Live service disruption - SalesForce platform issue


( 2018-01-23 16:00:00 UTC  >> 2018-01-23 21:30:00 UTC )

23rd January 2018, The SalesForce platform is suffering a service disruption that affects 1 customer on the NA3 instance logging into their Financials product. Sage is working with SalesForce to understand the issue.

trust-ok Available Service - Financials service disruption - SalesForce platform issue


( 2018-02-24 15:01:00 UTC  >> 2018-02-24 15:49:00 UTC )

Update:
24th February 2018, Issue with AP5 has now been resolved and customers are able to access the system now.

24th February 2018, The SalesForce platform is suffering a service disruption that affects 2 customers on the AP5 instance logging into their Sage Live product. Sage is working with SalesForce to understand the issue.

trust-ok Available Service - Financials service disruption - SalesForce platform issue


( 2018-02-24 15:01:00 UTC  >> 2018-02-28 03:30:00 UTC )

Update: 28th February 2018, Issue with NA48 is now resolved.

28th February 2018, The SalesForce platform is suffering a service disruption that affects 2 customers on the NA48 instance logging into their Sage Live product. Sage is working with SalesForce to understand the issue.

trust-ok Available Service - SalesForce EU9 unavailable


( 2018-03-23 18:00:00 UTC  >> 2018-03-23 19:00:00 UTC )

The problem was caused by a resource contention on the database tier. Action was taken to isolate the source of contention and, as resources became available, performance returned to normal. time of the outage 18:09 - 18:48

trust-ok Available Service - Salesforce NA30 unavailable


( 2018-04-08 05:34:00 UTC  >> 2018-04-08 05:52:00 UTC )

We are currently investigating an issue with NA30 instance, customers who reside on this instance are unable to log in to Financials.

UPDATE:
The issue on NA30 is now resolved and customers can now log back into the Financials application.

trust-ok Available Service - Salesforce NA69 unavailable from 05:29 to 06:36 London time


( 2018-06-24 05:30:00 UTC  >> 2018-06-24 06:30:00 UTC )

We are currently investigating an issue with NA69  instance, customers who reside on this instance are unable to log in to Financials. 


UPDATE:
The issue on NA69 is now resolved and customers can now log back into the Financials application.

planned-maintenance Planned Maintenance - Salesforce EU5 Maintenance


( 2017-12-02 22:00:00 UTC  >> 2017-12-03 00:30:00 UTC )

On Saturday, December 2nd from 22:00 to 00:30 UTC the Salesforce Instance EU5 will be in read only mode due to system maintenance.
During this time customers may be unable to create or update any information. We apologize in advance for any inconvenience.

for more information please check the link below;

https://status.salesforce.com/status/maintenances/24528

planned-maintenance Planned Maintenance - EU14 Summer '18 Major Release : Core Service


( 2018-06-02 01:00:00 UTC  >> 2018-06-02 01:05:00 UTC )

On Saturday, June 2nd from 01:00 to 01:05 BST the Salesforce Instance EU14, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/26150

planned-maintenance Planned Maintenance - EU15 Summer '18 Major Release : Core Service


( 2018-06-02 03:00:00 UTC  >> 2018-06-02 03:05:00 UTC )

On Saturday, June 2nd from 03:00 to 03:05 BST the Salesforce Instance EU15, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/26151

planned-maintenance Planned Maintenance - EU11 Summer '18 Major Release : Core Service


( 2018-06-02 03:00:00 UTC  >> 2018-06-02 03:05:00 UTC )

On Saturday, June 2nd from 03:00 to 03:05 BST the Salesforce Instance EU11, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23104

planned-maintenance Planned Maintenance - NA39 Summer '18 Major Release : Core Service


( 2018-06-02 04:00:00 UTC  >> 2018-06-02 04:05:00 UTC )

On Saturday, June 2nd from 04:00 to 04:05 BST the Salesforce Instance NA39, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23105

planned-maintenance Planned Maintenance - NA38 Summer '18 Major Release : Core Service


( 2018-06-02 04:00:00 UTC  >> 2018-06-02 04:05:00 UTC )

On Saturday, June 2nd from 04:00 to 04:05 BST the Salesforce Instance NA38, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23106

planned-maintenance Planned Maintenance - NA31 Summer '18 Major Release : Core Service


( 2018-06-02 04:00:00 UTC  >> 2018-06-02 04:05:00 UTC )

On Saturday, June 2nd from 04:00 to 04:05 BST the Salesforce Instance NA31, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23107

planned-maintenance Planned Maintenance - EU7 Summer '18 Major Release : Core Service


( 2018-06-08 22:00:00 UTC  >> 2018-06-08 22:05:00 UTC )

On Saturday, June 8th from 22:00 to 22:05 BST the Salesforce Instance EU7, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23118

planned-maintenance Planned Maintenance - NA3 Summer '18 Major Release : Core Service


( 2018-06-09 04:00:00 UTC  >> 2018-06-09 04:05:00 UTC )

On Sunday, June 9th from 04:00 to 04:05 BST the Salesforce Instance NA3, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23133

planned-maintenance Planned Maintenance - NA40 Summer '18 Major Release : Core Service


( 2018-06-09 04:00:00 UTC  >> 2018-06-09 04:05:00 UTC )

On Sunday, June 9th from 04:00 to 04:05 BST the Salesforce Instance NA40, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23130

planned-maintenance Planned Maintenance - NA33 Summer '18 Major Release : Core Service


( 2018-06-09 05:00:00 UTC  >> 2018-06-09 05:05:00 UTC )

On Sunday, June 9th from 04:00 to 04:05 BST the Salesforce Instance NA33, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23134

planned-maintenance Planned Maintenance - NA30 Summer '18 Major Release : Core Service


( 2018-06-09 06:00:00 UTC  >> 2018-06-09 06:05:00 UTC )

On Sunday, June 9th from 06:00 to 06:05 BST the Salesforce Instance NA30, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23146

planned-maintenance Planned Maintenance - NA42 Summer '18 Major Release : Core Service


( 2018-06-09 06:00:00 UTC  >> 2018-06-09 06:05:00 UTC )

On Sunday, June 9th from 06:00 to 06:05 BST the Salesforce Instance NA42, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23143

planned-maintenance Planned Maintenance - NA34 Summer '18 Major Release : Core Service


( 2018-06-09 07:00:00 UTC  >> 2018-06-09 07:05:00 UTC )

On Sunday, June 9th from 07:00 to 07:05 BST the Salesforce Instance NA34, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23158

planned-maintenance Planned Maintenance - NA35 Summer '18 Major Release : Core Service


( 2018-06-09 07:00:00 UTC  >> 2018-06-09 07:05:00 UTC )

On Sunday, June 9th from 07:00 to 07:05 BST the Salesforce Instance NA35, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23157

planned-maintenance Planned Maintenance - EU4 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Saturday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU4, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23121

planned-maintenance Planned Maintenance - EU13 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU13, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/26152

planned-maintenance Planned Maintenance - EU12 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU12, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/26153

planned-maintenance Planned Maintenance - EU10 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU10, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/26154

planned-maintenance Planned Maintenance - EU9 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU9, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23119

planned-maintenance Planned Maintenance - EU3 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU3, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23120

planned-maintenance Planned Maintenance - EU6 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU6, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23120

planned-maintenance Planned Maintenance - EU8 Summer '18 Major Release : Core Service


( 2018-06-09 00:00:00 UTC  >> 2018-06-09 00:05:00 UTC )

On Sunday, June 9th from 12:00 to 12:05 BST the Salesforce Instance EU8, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23155

planned-maintenance Planned Maintenance - AP6 Summer '18 Major Release : Core Service


( 2018-06-09 18:00:00 UTC  >> 2018-06-09 18:05:00 UTC )

On Sunday, June 9th from 18:00 to 18:05 BST the Salesforce Instance AP6, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/25852

planned-maintenance Planned Maintenance - AP7 Summer '18 Major Release : Core Service


( 2018-06-09 18:00:00 UTC  >> 2018-06-09 18:05:00 UTC )

On Sunday, June 9th from 18:00 to 18:05 BST the Salesforce Instance AP7, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/25851

planned-maintenance Planned Maintenance - AP5 Summer '18 Major Release : Core Service


( 2018-06-09 18:00:00 UTC  >> 2018-06-09 18:05:00 UTC )

On Sunday, June 9th from 19:00 to 19:05 BST the Salesforce Instance AP5, the Instance will not be available during this time


More Info: https://status.salesforce.com/maintenances/23185

planned-maintenance Planned Maintenance - Salesforce EU6 Maintenance


( 2017-12-05 22:00:00 UTC  >> 2017-12-05 23:00:00 UTC )

On Tuesday, December 5th from 22:00 to 23:00 UTC the Salesforce Instance EU6 will be in read only mode due to system maintenance.
During this time customers may be unable to create or update any information. We apologize in advance for any inconvenience.

for more information please check the link below;
https://status.salesforce.com/status/maintenances/26142

planned-maintenance Planned Maintenance - SalesForce Spring '18 Major Release


( 2018-02-03 03:00:00 UTC  >> 2018-02-03 03:01:00 UTC )

Impacted Instances: EU11
Impacted Services: Core Service
Type: Release
Availability: This instance will not be available during this maintenance window.

planned-maintenance Planned Maintenance - SalesForce Spring '18 Major Release: EU1,EU4,EU6,EU8,EU9,EU10,EU12


( 2018-02-10 00:01:00 UTC  >> 2018-02-10 00:05:00 UTC )

Affected instances: EU1,EU4,EU6,EU8,EU9,EU10,EU12

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): EU1,EU4,EU6,EU8,EU9,EU10,EU12


( 2018-02-10 00:30:00 UTC  >> 2018-02-10 02:30:00 UTC )

Affected instances: EU1,EU4,EU6,EU8,EU9,EU10,EU12

planned-maintenance Planned Maintenance - Spring '18 Major Release: NA3,NA40,NA54


( 2018-02-10 04:00:00 UTC  >> 2018-02-10 04:05:00 UTC )

Affected instances: NA3,NA40,NA54

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): NA3,NA40,NA54


( 2018-02-10 04:30:00 UTC  >> 2018-02-10 08:30:00 UTC )

Affected instances: NA3,NA40,NA54

planned-maintenance Planned Maintenance - Spring '18 Major Release: NA33,NA59,NA67,NA73


( 2018-02-10 05:00:00 UTC  >> 2018-02-10 05:05:00 UTC )

Spring '18 Major Release: NA33,NA59,NA67,NA73

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): NA33,NA59,NA67,NA73


( 2018-02-10 05:30:00 UTC  >> 2018-02-10 09:30:00 UTC )

Financial Services Cloud - Spring '18 Major Release (R2): NA33,NA59,NA67,NA73

planned-maintenance Planned Maintenance - Spring '18 Major Release: NA24,NA30,NA37,NA40,NA47,NA48,NA76,NA77


( 2018-02-10 06:00:00 UTC  >> 2018-02-10 06:05:00 UTC )

Spring '18 Major Release: NA24,NA30,NA37,NA40,NA47,NA48,NA76,NA77

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): NA24,NA30,NA37,NA40,NA47,NA48,NA76,NA77


( 2018-02-10 06:30:00 UTC  >> 2018-02-10 10:30:00 UTC )

Financial Services Cloud - Spring '18 Major Release (R2): NA24,NA30,NA37,NA40,NA47,NA48,NA76,NA77

planned-maintenance Planned Maintenance - Spring '18 Major Release: NA34,NA35,NA46,NA49,NA52,NA58,NA60,NA68,NA88


( 2018-02-10 07:00:00 UTC  >> 2018-02-10 07:05:00 UTC )

Spring '18 Major Release: NA34,NA35,NA46,NA49,NA52,NA58,NA60,NA68,NA88

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): NA34,NA35,NA46,NA49,NA52,NA58,NA60,NA68,NA88


( 2018-02-10 07:30:00 UTC  >> 2018-02-10 09:30:00 UTC )

Financial Services Cloud - Spring '18 Major Release (R2): NA34,NA35,NA46,NA49,NA52,NA58,NA60,NA68,NA88

planned-maintenance Planned Maintenance - Spring '18 Major Release: AP5


( 2018-02-10 19:00:00 UTC  >> 2018-02-10 19:05:00 UTC )

Spring '18 Major Release: AP5

planned-maintenance Planned Maintenance - Financial Services Cloud - Spring '18 Major Release (R2): AP5


( 2018-02-10 19:30:00 UTC  >> 2018-02-10 23:00:00 UTC )

Financial Services Cloud - Spring '18 Major Release (R2): AP5

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program.


( 2018-03-03 15:00:00 UTC  >> 2018-03-03 16:00:00 UTC )

Affected instances: CS115,CS116,AP9

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-03-04 03:00:00 UTC  >> 2018-03-04 09:00:00 UTC )

Affected instances: CS98,CS99,NA99,

planned-maintenance Planned Maintenance - Org Migrations Core Service


( 2018-04-08 02:00:00 UTC  >> 2018-04-08 06:00:00 UTC )

Affected instances: NA39
https://status.salesforce.com/maintenances/26953

planned-maintenance Planned Maintenance - Org Migrations Core Service


( 2018-04-08 07:00:00 UTC  >> 2018-04-08 22:00:00 UTC )

Affected instances: NA35
https://status.salesforce.com/maintenances/26954

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-08 07:00:00 UTC  >> 2018-04-08 08:00:00 UTC )

Affected instances: NA24

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-21 21:00:00 UTC  >> 2018-04-21 22:00:00 UTC )

Affected instances: EU15

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-22 02:00:00 UTC  >> 2018-04-22 03:00:00 UTC )

Affected instances: EU7, EU8, EU9, NA33, NA39

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-22 04:00:00 UTC  >> 2018-04-22 05:00:00 UTC )

Affected instances: EU9

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-22 07:00:00 UTC  >> 2018-04-22 08:00:00 UTC )

Affected instances: NA34, NA7

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-04-22 09:00:00 UTC  >> 2018-04-22 10:00:00 UTC )

Affected instances: NA52, NA40

planned-maintenance Planned Maintenance - Site Switching Core Service


( 2018-05-05 21:00:00 UTC  >> 2018-05-05 22:00:00 UTC )

Affected instances: EU11, EU14
https://status.salesforce.com/maintenances/26960
https://status.salesforce.com/maintenances/26961

planned-maintenance Planned Maintenance - Org Migrations and Site Switching - Core Service


( 2018-05-06 02:00:00 UTC  >> 2018-05-06 03:00:00 UTC )

Affected instances: NA33, EU12, EU10, NA39, NA8
https://status.salesforce.com/maintenances/26990
https://status.salesforce.com/maintenances/26962
https://status.salesforce.com/maintenances/26963
https://status.salesforce.com/maintenances/26991
https://status.salesforce.com/maintenances/26893

planned-maintenance Planned Maintenance - Site Switching - Core Service


( 2018-05-06 04:00:00 UTC  >> 2018-05-06 05:00:00 UTC )

Affected instances: NA48,EU13, NA38
https://status.salesforce.com/maintenances/26964
https://status.salesforce.com/maintenances/26894
https://status.salesforce.com/maintenances/26895

planned-maintenance Planned Maintenance - Org Migrations and Site Switching - Core Service


( 2018-05-06 07:00:00 UTC  >> 2018-05-06 08:00:00 UTC )

Affected instances: NA77,NA76, NA42, NA43

planned-maintenance Planned Maintenance - Summer '18 Major Release Core Service


( 2018-05-19 03:00:00 UTC  >> 2018-05-19 04:00:00 UTC )

Affected instances: NA44

planned-maintenance Planned Maintenance - Site Switching Core Service


( 2018-05-20 02:00:00 UTC  >> 2018-05-20 03:00:00 UTC )

Affected instances: NA73, NA65

planned-maintenance Planned Maintenance - Site Switching Core Service


( 2018-05-20 04:00:00 UTC  >> 2018-05-20 05:00:00 UTC )

Affected instances: NA55, NA39, NA54

planned-maintenance Planned Maintenance - Site Switching Core Service


( 2018-05-20 07:00:00 UTC  >> 2018-05-20 08:00:00 UTC )

Affected instances: NA35, NA42

planned-maintenance Planned Maintenance - Site Switching Core Service


( 2018-05-20 09:00:00 UTC  >> 2018-05-20 10:00:00 UTC )

Affected instances: NA69

planned-maintenance Planned Maintenance - Summer '18 Major Release : Core Service


( 2018-06-09 03:00:00 UTC  >> 2018-06-09 04:00:00 UTC )

Affected instances: NA55, N54

planned-maintenance Planned Maintenance - Summer '18 Major Release : Core Service


( 2018-06-09 04:00:00 UTC  >> 2018-06-09 05:00:00 UTC )

Affected instances: NA73, N59, NA67

planned-maintenance Planned Maintenance - Summer '18 Major Release - Core Service


( 2018-06-09 05:00:00 UTC  >> 2018-06-09 06:00:00 UTC )

Affected instances: NA43,NA48, NA77

planned-maintenance Planned Maintenance - Summer '18 Major Release - Core Service


( 2018-06-09 06:00:00 UTC  >> 2018-06-09 07:00:00 UTC )

Affected instances: NA46, NA49, NA56, NA58, NA60, NA57,NA52, NA68, NA88

planned-maintenance Planned Maintenance - Site Switching - Core Service


( 2018-06-17 02:00:00 UTC  >> 2018-06-17 03:00:00 UTC )

Affected instances: NA60


https://status.salesforce.com/maintenances/26923

planned-maintenance Planned Maintenance - Site Switching - RESCHEDULED - Core Service


( 2018-06-17 07:00:00 UTC  >> 2018-06-17 08:00:00 UTC )

Affected instances: NA50, NA58


https://status.salesforce.com/maintenances/26928


https://status.salesforce.com/maintenances/26926




planned-maintenance Planned Maintenance - Site Switching - RESCHEDULED - Core Service


( 2018-06-17 09:00:00 UTC  >> 2018-06-17 10:00:00 UTC )

Affected instances: NA74


https://status.salesforce.com/maintenances/26930

planned-maintenance Planned Maintenance - Org Migrations NA7, NA35 and NA48


( 2018-07-08 03:00:00 UTC  >> 2018-07-08 07:00:00 UTC )

This instance will be available during this maintenance window.

for more info please see https://status.salesforce.com/maintenances/27182

planned-maintenance Planned Maintenance - Org Migrations NA42


( 2018-07-08 08:00:00 UTC  >> 2018-07-08 12:00:00 UTC )

This instance will be available during this maintenance window.

for more info please see https://status.salesforce.com/maintenances/27185

planned-maintenance Planned Maintenance - SalesForce Continuous Site Switching program


( 2018-03-18 02:00:00 UTC  >> 2018-03-18 05:00:00 UTC )

Affected instances: CS14,CS17,CS8,CS18,CS65,CS64