trust_banner

Enterprise Management (Formerly Sage X3)

Time now : 2018-02-22 02:35:16 UTC

trust-ok North America
trust-ok U.S.
trust-ok Europe
trust-ok France
trust-ok U.K. & Ireland
trust-ok Portugal

Maintenance Calendar
Maintenance Information

There is no maintenance planned for today.

trust-ok Available Service - Sage X3 Cloud

U.S.,
( 2017-06-05 06:00:00 UTC  >> 2017-06-05 06:37:00 UTC )

Issue with Logging in.

Between 6am (UTC) & 6.37am (UTC) (11pm-11.37pm PT - 2am-2.37am ET) on Monday the 5th June, we experienced an issue with logging into Sage X3 Cloud within the NA region. This issue has now been resolved and the service is operating as normal.

trust-ok Available Service - Sage X3 Cloud

U.K. & Ireland, France,
( 2017-10-13 22:56:00 UTC  >> 2017-10-13 23:08:00 UTC )

Intermittent connectivity issues

Between 22:56 (UTC) & 23:08 (UTC) on Friday 13th October 2017, we experienced intermittent connectivity issues for Sage X3 Cloud EU customers.

This issue has now been resolved and the service is operating as normal, we apologise for any inconvenience caused.

trust-ok Available Service - Login to X3 Cloud unavailable

Portugal , U.K. & Ireland, France,
( 2018-01-26 11:10:00 UTC  >> 2018-01-26 23:15:00 UTC )

15:00 UTC - The EU login service has been restored. We will redirect your login functionality to our EU region, this evening. There will be no impact to the service whilst we carry this out. Once again, we apologise for any disruption you may have experienced earlier on today.
11.15 UTC - We have redirected our login service to use a different region. Login functionality has been returned for X3 Cloud and you should notice no difference to your usual login experience. We will continue to redirect the login service until our EU region issue is resolved.
11.10 UTC - We are investigating an issue logging into X3 cloud. We apologise for the inconvenience this may cause.

planned-maintenance Planned Maintenance -

U.K. & Ireland, France,
( 2017-12-09 16:00:00 UTC  >> 2017-12-10 04:00:00 UTC )

Dear Sage X3 customer,

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, December 9th, 2017, 4:00 p.m. UTC (5:00 p.m. CET).
This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage

planned-maintenance Planned Maintenance - Scheduled Maintenance for Sage X3 - Saturday, 11th November 2017

U.K. & Ireland, France,
( 2017-11-11 00:00:00 UTC  >> 2017-11-11 01:00:00 UTC )

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, 11th November, 2017, 0:00 a.m. UTC, 01:00 a.m. UTC
This maintenance may take up to 1 hour to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage




planned-maintenance Planned Maintenance - Maintenance Notification

U.K. & Ireland, France,
( 2017-10-14 15:00:00 UTC  >> 2017-10-15 03:00:00 UTC )

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, 14th October, 2017, 4:00 p.m. BST, 5:00 p.m. CEST
This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage



planned-maintenance Planned Maintenance -

U.S.,
( 2017-12-16 08:00:00 UTC  >> 2017-12-16 20:00:00 UTC )

Dear Sage X3 customer,

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, December 16th 2017, 3:00 a.m. ET (12:00 a.m. PT).
This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage

planned-maintenance Planned Maintenance - Enterprise Management - Scheduled Maintenance

U.S.,
( 2018-02-17 01:00:00 UTC  >> 2018-02-17 05:00:00 UTC )

Dear Enterprise Management (formerly Sage X3) customer,

To continuously innovate Enterprise Management to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, February 17, 2018, 01:00 a.m. ET (Friday February 16, 2018 10:00 p.m. PT).

This maintenance may take up to 4 hours to complete. During this time, you will be signed out of Enterprise Management. We apologize for any inconvenience this may cause.
If you have questions or concerns, please contact us at support.sag[email protected]

Best regards,
Sage




planned-maintenance Planned Maintenance - Sage X3 Cloud

U.K. & Ireland, France,
( 2017-06-17 14:00:00 UTC  >> 2017-06-18 02:00:00 UTC )

Sage X3 Cloud Maintenance

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:

The dates for the update will be:
◦EU - Saturday, June 17, 2017 at 3:00 pm GMT (4:00 pm CET)

During this maintenance period and previous maintenance periods, there is no replacement of the SEED folder. However, from the next maintenance period and all future maintenance periods, we will be replacing the Sage X3 SEED folder.

The SEED folder will be replaced to make sure you have access to all the latest demonstration material and can be used to become familiar with new features. A test folder should be available to you to experiment in and this will not be impacted by a maintenance update.

This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'. If you have questions or concerns, please contact us at [email protected]

planned-maintenance Planned Maintenance - Enterprise Management - Scheduled Maintenance

Portugal , U.K. & Ireland, France,
( 2018-02-18 20:00:00 UTC  >> 2018-02-19 00:01:00 UTC )

Dear Enterprise Management (formerly Sage X3) customer,

To continuously innovate Enterprise Management to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Sunday, 18th February, 2018, 20:00 GMT (21:00 CET)

This maintenance may take up to 4 hours to complete. During this time, you will be signed out of Enterprise Management. We apologize for any inconvenience this may cause.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage




planned-maintenance Planned Maintenance - Sage X3 Cloud

U.K. & Ireland, France,
( 2017-08-19 15:00:00 UTC  >> 2017-08-19 20:30:00 UTC )

Sage X3 Cloud Maintenance

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
◦ EU - Saturday, August 19th, 2017 at 3:00 p.m. UTC

During this maintenance period and all future maintenance periods, we will be replacing the Sage X3 SEED folder. The SEED folder will be replaced to make sure you have access to all the latest demonstration material and can be used to become familiar with new features.

A test folder should be available to you to experiment in and this will not be impacted by a maintenance update.

This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'. If you have questions or concerns, please contact us at [email protected]

planned-maintenance Planned Maintenance - Maintenance notification

U.S.,
( 2017-10-21 07:00:00 UTC  >> 2017-10-21 19:00:00 UTC )

Dear Sage X3 customer,

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, October 21, 2017, 3:00 a.m. ET (12:00 a.m. PT).
This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'.
If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage

planned-maintenance Planned Maintenance - Sage X3 Cloud

U.S.,
( 2017-06-24 07:00:00 UTC  >> 2017-06-24 19:00:00 UTC )

Sage X3 Cloud Maintenance

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:

The dates for the update will be:
◦NA - Saturday, June 24, 2017 at 3:00 a.m. ET (Midnight Pacific Time)

During this maintenance period and previous maintenance periods, there is no replacement of the SEED folder. However, from the next maintenance period and all future maintenance periods, we will be replacing the Sage X3 SEED folder.

The SEED folder will be replaced to make sure you have access to all the latest demonstration material and can be used to become familiar with new features. A test folder should be available to you to experiment in and this will not be impacted by a maintenance update.

This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'. If you have questions or concerns, please contact us at [email protected]

planned-maintenance Planned Maintenance - Sage X3 Cloud

U.S.,
( 2017-11-25 16:00:00 UTC  >> 2017-11-25 19:00:00 UTC )

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
Saturday, November 25, 2017, 11:00 a.m. ET (8:00 a.m. PT).
This maintenance may take up to 3 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

If you have questions or concerns, please contact us at [email protected]

Best regards,
Sage

planned-maintenance Planned Maintenance - Sage X3 Cloud

U.S.,
( 2017-08-26 07:00:00 UTC  >> 2017-08-26 19:00:00 UTC )

Sage X3 Cloud Maintenance

To continuously innovate Sage X3 to deliver new features and enhance performance, Sage conducts regular maintenance to the application, while providing you with prior notification.

The next maintenance period is scheduled for the following day and time:
◦ NA - Saturday, August 26th, 2017 at 3:00 a.m. ET (Midnight Pacific Time)

During this maintenance period and all future maintenance periods, we will be replacing the Sage X3 SEED folder. The SEED folder will be replaced to make sure you have access to all the latest demonstration material and can be used to become familiar with new features.

A test folder should be available to you to experiment in and this will not be impacted by a maintenance update.

This maintenance may take up to 12 hours to complete. During this time, you will be signed out of Sage X3. We apologize for any inconvenience this may cause.

To learn more about this and other changes taking place, please see the release notes which are available on the online help center under 'What's new'. If you have questions or concerns, please contact us at [email protected]