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trust-ok Available Service - Some customers seeing 403 Forbidden errors

U.K. & Ireland,
( 2017-11-09 11:56:00 UTC  >> 2017-11-09 14:37:00 UTC )

11:50 GMT - We are aware that some customers are unable to access their Coretime service, and are seeing 403 Forbidden errors. We are working to resolve the issue and will update this message as soon as possible.

12:07 GMT - Customers should find the service is working as expected. We are still investigating the cause of the interruption. Further details will be posted as we get them.

14:37 GMT - There was a brief reoccurrence of the issue. This has been resolved by restarting all services associated with Coretime. We will continue to monitor the service, but it is currently operating as normal.

The service has continued to operate as expected. If you have any issues, please contact your business partner, or our customer services team