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Bank Feeds for Sage 50 and Sage 200

Time now : 2018-06-21 15:51:56 UTC



trust-ok Europe
trust-ok U.K. & Ireland

Maintenance Calendar
Maintenance Information

There is no maintenance planned for today

trust-ok Available Service - Delay in transactions from HSBC

U.K. & Ireland,
( 2017-09-22 16:00:00 UTC  >> 2017-09-27 09:27:00 UTC )

22/09/2017 17:00 BST - We are aware of an issue with between our bank feeds provider and HSBC. They are working on resolving the issue. All other bank feeds are working as expected, and the Sage services are fully operational.

trust-ok Available Service - BankFeeds SignUp issue

U.K. & Ireland,
( 2017-10-23 11:00:00 UTC  >> 2017-10-23 12:00:00 UTC )

23/10/2017 11:00 BST - We are aware of an issue where some customers are unable to sign up to new BankFeed accounts. We are investigating the issue and apologise for any inconvenience caused to our customers.

trust-ok Available Service - Bank Feeds for Sage 50 and 200 Login Problems

U.K. & Ireland,
( 2018-01-26 11:00:00 UTC  >> 2018-01-26 15:00:00 UTC )

15:00 UTC - the service is fully available and operating as expected. We apologise for any inconvenience caused. Should you have further issues, please check back on Trust, or contact your local customer services team.

14:30 UTC All services are functioning normally. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

14:00 UTC SageID is now processing customer logins as normal. However, we are continuing to monitor the service. We apologise for any inconvenience caused.

13:00 UTC We are continuing to investigate this issue and work with our service providers.

11:00 UTC SageID (EU) is experiencing service degradation and could cause login timeouts for some customers. We apologize for any inconvenience caused.

trust-ok Available Service - BankFeeds Connectivity Issue

U.K. & Ireland,
( 2017-10-23 16:00:00 UTC  >>  UTC )

23/10/2017 16:00 BST - We are aware of a connectivity issue affecting some customers using HSBC. We are investigating the issue and apologise for any inconvenience caused to our customers.

planned-maintenance Planned Maintenance - Planned maintenance

U.K. & Ireland,
( 2018-05-05 01:00:00 UTC  >> 2018-05-05 02:00:00 UTC )

To give our customers the best possible service we will be performing some essential maintenance during this period. The actual work will take place in a 15 minute window between 01:00 and 02:00 UTC. Customers may not be able to access products for a few minutes during this time. We apologise for any inconvenience caused.